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Speaker profile
Tomoaki Yamazaki
Senior Manager of Customer Service Department Innovation Group
NTT Communications

Mr. Yamazaki joined NTT in 1998 and since then has contributed to developing various service systems involving digital video transmission systems and communication systems.

These days, as senior manager of the NTT Innovation Group (part of the Customer Service Department), he is responsible for multiple innovative projects to improve Service Quality and Satisfaction levels by implementing Big Data Analysis and AI, ensuring NTT remains an agile and competitive leader in the marketplace.

Agenda sessions

Day 3

May 17, 2017

  • Customer Centricity Live!

    • 11:55 am
      CASE STUDY: Collaborating with AI for Successful Multi-Channel Customer Experience Management