Platinum sponsor
Silver sponsor
Speaker profile
Paul Morrissey
TM Forum Ambassador & Head of Big Data Analytics Group
TM Forum

General: Paul is a Veteran, Technology, Big Data Analytics, Customer Experience and Innovation Entrepreneur, he has created, enabled and successfully sold, floated or merged a series of International Telecommunications, Financial Services, Entertainment, Insurance, Technology Operations, Software and Consultancy practices and continues to invest in early stage technology business through his Private Equity fund Livewire Capital Partners.

He is a recognised International Business leader and expert on Big Data Analytics, Customer Experience, Digital Transformation, Data Forensics, Smart Cities, IoT and Media Content distribution.

Specialties: Paul is the Global Ambassador for the ™ Forum with responsibility for Big Data Analytics and Customer Experience Management he is also currently the Head of the Data Analytics & Cx Group at TM Forum. Paul authored the Global Standard for Customer Experience in 2014 the CEMI. He also sits on the ‘Smart Cities’, ‘IoT’ and ‘5G’ working groups for TM Forum. In 2010 he was awarded a Professorship by the School of Mathematics and Computing at Liverpool John Moores University in the UK for work surrounding Innovation in University technology spin-out companies. He is a Fellow of the Institute of Engineering and Technology and a sought after Global speaker on the International conference circuit.

Agenda sessions

Day 1

May 15, 2017

  • TM Forum Theatre

Day 3

May 17, 2017

  • TM Forum Theatre

    • 12:30 pm
      Optimization of the Interaction Centre from the Agent Perspective