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Speaker profile
Maria Eriksson
Senior Director of Management Frameworks
Ericsson

Maria Eriksson is appointed Senior Director of Management Frameworks within Ericsson including responsibility for the worldwide Ericsson Group Management System and non-technical standards at Ericsson and their certifications (e.g. ISO 9001, ISO 14001, OHSAS 18001, ISO 27001 and TL 9000).

Prior to her appointment at Ericsson Corporate level, Mrs. Eriksson was responsible for quality frameworks at Ericsson largest Business Unit – Networks.

Mrs. Eriksson joined Ericsson in 1995 and started by working in the area of technical development of Radio products. Mrs. Eriksson has thereafter held various leadership positions and has gained a broad experience working with in depth quality issues with organizations varying in size and scope and tasks spanning from quality in the perspectives of products, services and solutions.

Mrs. Eriksson has worked in many different constellations and (virtual) organizations thus building an extensive professional network and has gained in depth knowledge from the Business Excellence and quality area.

She has extensive experience as Chairman of different leadership teams and is used to lead work in distributed organizations by motivating and empowering teams to accomplish tasks outlined. Mrs. Eriksson has a Technical Licentiate Degree in Quality from the Institute of Technology at Linkoping University.

Mrs. Eriksson is dedicated to using quality as a vehicle for technology leadership and incorporating the quality area as an important aspect into the global Strategy.

Maria Eriksson has been working as Chair of the QuEST Forum branch in Europe, the EMEA Region during 2011, 2012, 2013 and 2014 and has since been elected on the QuEST Forum Executive Board Director .

Agenda sessions

Day 3

May 17, 2017

  • Customer Centricity Live!

    • 2:30 pm
      EXPERT INSIGHT: Subjective Versus Objective Customer Experience: Solving the “Red-Green” Problem