Hervé is a Project Director with Orange, head of the SHINE Business Support Systems Skill Centre. With over 25 years of experience in Telecoms and IT, he started with development of simulators of complex systems. He has been a technical consultant for IT transformation delivery projects, in particular for prepaid postpaid convergent ones. He has been leading anticipation programs to prepare the Operations and Business Support Systems (OSS/BSS) for the arrival of multi play services, IMS and 4G and to define data charging and policy control architecture. He holds several patents. Hervé currently is in charge of studies and BSS solutions to support new business models with third parties and to handle Over The Top customers. He also contributes actively to Orange Essentials 2020 strategic plan to deliver an unmatched customer experience. Hervé holds a Master in Automation and Computer Science from Polytech Marseille University and a Master from Skema Business School located in Nice.