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Speaker profile
Dominique Seminel
Customer and Employees Digital Experience - Group Project Manager

After having been developer in a startup where he has learned to do almost everything from pre-sales to maintenance, Dominique has continued in technical field being DBA and system engineer and then technical architect and progressively managed a team. Dominique has been working in South Africa 3 years in this field.

He has then been managing IS projects, learning during those years project and people management, from small team up to project direction.
In the last period he turned to innovative projects, managing enterprise architecture, prototype and guidelines at corporate level. He feel very excited to work in “Open innovation” mode with startups and other partners as well with real internal experts. The focus of the projects are now customer digital oriented, covering all channels of the customer experience, acculturating IT people to marketing environment and business to IT and digital.

The focus is now on how to build a consistent ecosystem blending legacies with SaaS solutions, with each its users and goals.

Agenda sessions

Day 3

May 17, 2017

  • Customer Centricity Live!

    • 12:15 pm
      PANEL: Leveraging Operational and Machine Intelligence to Transform the Customer Experience