Platinum sponsor
Silver sponsor
Speaker profile
Clive Raynes
Head of Delivery, Sales

Clive Raynes is the Head of Delivery Sales for Telefonica O2 UK with over 17 years experience in Digital Mobile Telecoms. Clive is accountable for IT deliveries across the Retail estate (including store refits, tilling and interactive experiences), Voice (including transformation IT deliveries, IVR and virtualisation), Consumer Online (B2C eComm, award winning portals ‘website of the year’ 2014 – 2016) & Business Online (B2B eComm through Salesforce & CloudSense, Public Sector / Enterprise Sector sales lead journeys).

Clive has led a number of key transformation initiatives from within IT such as Agile transformation, Single Supplier transformation, CloudSense transformation. Prior to his current position Clive was responsible for online delivery, channel engagement within Telefoinca O2 UK and comes from a development background where he led channel deliveries for programs such as iPhone launches, O2 Priority and Myo2.

Clive is an advocate for putting customers at the heart of everything that his team does and is passionate about delivering an excellent joined up digital experience.

Agenda sessions

Day 3

May 17, 2017

  • Customer Centricity Live!

    • 9:40 am
      PRESENTATIONS & PANEL: Omnichannel and the Digital Ecosystem