Charles is a Chief Architect at BT responsible for the Service Management and OSS domains. BT is one of the world’s leading providers of communications services and solutions, serving customers in 180 countries. Charles’ work supports the service delivery of new propositions across multiple lines of business. His recent focus has been on the service management and OSS integration of EE into BT for the delivery of converged propositions. Charles is BT’s lead on IT & systems architecture for 5G.