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Speaker profile
Andy Baer
SVP Communications & Media
Salesforce.com

Andrew Baer leads the Salesforce.com industry vertical focused on creating business positive solutions for customers in the Communications and Media industry.

Prior to joining Salesforce.com, Andrew served as Senior Vice President and Chief Information Officer for Comcast Cable Communications from 2006 through April, 2012.  In this role, he was responsible for leading the strategic use of technology to support business functions including delivery and operations of billing, ordering, customer care, eCommerce, collections, work force management, provisioning, service assurance, network management, call center technology, financial, human resources, legal, and business intelligence systems.

Before joining Comcast in 2006, Andrew served as Vice President of Business Platform Services for AOL in Dulles, VA.  A 30-year veteran of the IT sector, he also served as Chief Information Officer for Verestar, Vice President of Customer Care Systems for Verizon, and as a Vice President in the Telecommunications Business Unit at American Management Systems.

An MBA graduate from the Cornell University Johnson School of Management, Andrew also holds a BS in Finance and Economics from the University of Maryland Smith School of Business and is now a member of the Advisory Board for the Smith School.

Agenda sessions

Day 3

May 17, 2017

  • Analytics Live!

    • 12:20 pm
      CASE STUDY: Improving Customer Experience and Sales Effectiveness with Predictive Analytics at Virgin Media