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Speaker profile
Andrea Canessa
Director, Industry Solutions Product Strategy

Andrea Canessa is Director of Industry Solutions Product Strategy for Oracle CX for Communications.

Andrea has over 20 years of experience with driving SW solutions for the Communications Industry from concept to market. During his last 10+ years at Oracle he has been involved in multiple roles (product strategy, product management, and solution marketing) with many of the Oracle solutions for Communications.

Andrea led three TM Forum Frameworx certifications, and more recently, led the definition and marketing of the Oracle Communications IoT offerings. He is passionate about technology and how it can be leveraged to transform business, create engaging customer experience, and change our daily lives.

Agenda sessions

Day 2

May 16, 2017

  • Customer Centricity Live!

    • 5:00 pm
      PANEL: Going from “IoE for CX” to “CX for IoE”

Day 3

May 17, 2017

  • Customer Centricity Live!

    • Going Virtual: Adopting an Agile Approach to Customer Centricity
      Chair: Fraser Pajak, CEO, QuEST Forum
    • 2:00 pm
      PANEL: Delivering the Right Digital User Experience: Identifying Critical Factors for Success