Platinum sponsor
Silver sponsor
Speaker profile
Akhil Kapoor
Chief Solutions Architect
Ericsson

Heading professional services in Digital Transformations domain, with a focus on Customer Centricity, in areas such as Strategy, Enterprise Architecture, Business and Operations consulting, Solution design, Automating operations, defining data driven organizations and making digital culture.

Akhil has two decades of experience in the IT and Communications industry with global solution vendors and service providers around the world with a successful track record in developing innovative products, consulting and system integration engagements as well as executing large business transformation programs.

He has rich capability in the domains of Mobility, Analytics (Big Data), Machine Learning, Cloud Computing, Virtualization, Digital Support Systems-Operations & Business (including Social Media), Internet of things (IoT) and Security.

During the last 6 years, Akhil has been defining strategies, delivering consulting and solutions on:

  • Engaging customer journey, consistent Omni-channel experience and customer insights framework using data.
  • Introduce digital services to meet Digital Telco customer needs and creating new revenue streams.
  • Agile operations models that drive Network/IT convergence, automation and flexible partner ecosystem management.
  • Use Cases for business imperatives across Network, Customer Experience/Advocacy, Data monetization, Predictive Analytics, Analytics for Customer journey etc.
  • Lead implementation of Analytics solutions for Churn reduction, Call drop/Congestion analysis: Network Analytics, Customer Behaviour analysis, Next best action, Cross Sell/ Up Sell, Real time personalized Campaigns, etc.

Agenda sessions

Day 3

May 17, 2017

  • Customer Centricity Live!

    • Going Virtual: Adopting an Agile Approach to Customer Centricity
      Chair: Fraser Pajak, CEO, QuEST Forum
    • 2:00 pm
      PANEL: Delivering the Right Digital User Experience: Identifying Critical Factors for Success