CTIO Summit at Digital Transformation World

Leading Digital Business Transformation: From the 5% to the 95%

As 2020 rapidly approaches, the global telecoms industry is at a critical turning point. While high-margin services have been reduced to mere commodities of the digital world, hyper-scale online service providers have capitalized on opportunity after opportunity, reshaping expectations on everything from profitability to customer experience in their wake.

But the game isn’t over, and the fate of the telecoms industry is far from decided. Digitalization of complex, established industries and the emergence of open, connected 5G ecosystems represent a $500bn+ opportunity. Seizing this opportunity demands radical change: a game-changing leap in operating efficiency and agility, only possible with a new mindset towards to IT & Operations. A mindset which measures the impact of IT on the 95% of OpEx it serves, rather than the 5% it consumes.

The need for bold leadership to drive this change has never been greater. The roles of CIO and CTO – increasingly combined – today demand a unique blend of business, technology and people leadership skills: harnessing new technologies to deliver innovation, simplification, automation and true business intelligence. Technology is no longer an internal supplier, cost center or blocker: in 2018, technology is the business.

Our new CTIO Summit focuses on the needs and challenges for today’s technology leaders, bringing together leading CIOs, CTOs and CTIOs to explore questions including:

  • Simplification, automation, intelligence: driving change across IT and business operations
  • Where to prioritize investment, time and resources to succeed in in today’s market
  • Leading change: the qualities and expectations on today’s technology leaders
  • Getting the foundations right: digital skills, governance, architecture, and more

Taking place alongside TM Forum’s flagship international conference – Digital Transformation World – this is a unique opportunity to join peers and industry thought leaders in the beautiful setting of Nice, France to connect, collaborate and inspire your digital journey.

This CTIO Summit is an invitation-only and media-free event exclusively for CTIOs.


11:00 – 11:15
Delivering on the Digital Promise: Delivering Transformation across your Business
Nik Willetts, Deputy CEO, TM Forum
Mark Newman, Chief Analyst, TM Forum

11:15 – 11:25
Sponsor Welcome
Speaker: Shannon Bell, Head of Strategy, Product & Go-to-market, Amdocs Digital

11:25 – 12:00
Keynote Presentation: Unlocking the Promise of the Digital Economy
Sven Heistermann, Director of Telecoms Strategic Relationships, Google

15 Minute Q&A discussion

12:00 – 12:30
Interactive Discussion: From CSP to Digital Service Providers & Enablers
In this session we will explore what the future of a CSP looks like, what new services they can offer as well as looking at where the biggest opportunities lie.

Nik Willetts, Deputy CEO, TM Forum
Mark Newman, Chief Analyst, TM Forum

Networking Luncheon

Introductory Presentation followed by Roundtable Discussion: Building a comprehensive digital transformation strategy
A well thought-out digital transformation strategy is the bedrock for surviving in today’s digital economy and companies that manage to create a solid strategic framework for their digital transformation will be the fierce competitors of tomorrow.

Although the transformation journey will vary widely from one company to the next, depending on the specific business needs and focus, companies that are successfully addressing the complexities of digital transformation displays similarities in their strategic approaches.

This discussion will center around the common factors that every digital transformation strategy should comprise – from assessing your company’s digital maturity of your company and having a clear vision and understanding of your business’ future needs in terms of technology and business model transformation to understanding where to focus your effort and instilling a culture of innovation to drive the necessary changes.

Angel Hollis Vaccaro, Principal, Deloitte Digital
Tim Greulich, Senior Manager, Deloitte Digital

2:00 – 2:15
Interactive Presentation: Leveraging Digital Technology to Enable New Business Models and Drive Revenue Growth
Technology is a key factor in speeding up digital transformation. However, for technology to deliver on the digital promise, it must be open and dynamically manageable, standards-based, scalable in capability and architecture, accessible, interoperable and data-intelligent.

 Stephen Reidy, CIO, THREE Ireland

2:15– 2:30
Introductory Presentation followed by Roundtable Discussion: Digital Operations Transformation
If businesses want to keep pace with the rapid change in today’s digital economy, current operating models will need a major overhaul as most of them are ill equipped to provide the agility, speed and flexibility required by a digital business.

This roundtable session will explore what Digital Operations entail, how to optimize operational processes by leveraging digital technologies and how analytics and intelligent processes enable workflow automation, agile change management, integrated service management.

Speaker: Phil Jordan, CIO, Telefonica

2:30 – 3:00
Interactive Q&A
This is your opportunity to engage with the speakers and your fellow attendees about the technical and operational aspects of digital transformation.

3:00 – 3:20
Vertical perspective Presentation: Putting your Customer First
In today’s digital world, the customer is in charge. Inferior customer experiences and a lack of customer trust can make or break companies. A relentless focus on customer needs, demands and expectations is therefore a key prerequisite for the success of a digital business.

  • engaging the digital customer
  • provide a seamless, integrated and ubiquitous omni-channel experience
  • manage personal data in a secure manner to promote trust in the organization
  • leverage customer insights and behavior to create superior customer experiences

Speaker: Olaf Tidelski, Chief Customer Officer, Allianz Deutschland 

Afternoon Refreshments

3:25 – 3:40
Introductory Presentation followed by Roundtable Discussion: Creating an Effective Digital Organization and Culture
One biggest obstacle to digital transformation is culture – entrenched mindsets accentuated by a hierarchical and siloed organizational structure make it very difficult for companies to keep up the with the speed of change in today’s digital world.

This roundtable session encourages delegates to discuss the issues and draw on their own experiences of how to overcome the challenges of building a digital culture and organization, including how to:

  • empower and incentivize employees
  • move from a vertical to a horizontal organizational structure
  • measure success
  • create a customer- and data-centric organization

Speaker: Nathan Ott, CEO, GC Index

3:40 – 4:20
Interactive Q&A Overcoming the cultural and organizational challenges for successful digital transformation
This is your opportunity to engage with the speakers and your fellow attendees about the customer, organizational and cultural aspects of digital transformation, including how to:

  • empower and incentivize employees
  • move from a vertical to a horizontal organizational structure
  • measure success
  • create a customer- and data-centric organization

4:20 – 4.30
Closing Remarks/Wrap

Tuesday May 16, 2017 – Venue: Nice Acropolis Convention Center
Driving the Roadmap to Digital Success

TM Forum Live! Keynotes

Join us at the Acropolis for the opening keynote sessions of TM Forum Live! Hear from your fellow industry leaders about what they are doing in the new connected digital ecosystem to innovate and grow their businesses.

  • Deborah Sherry, General Manager and Chief Commercial Officer GE Digital Europe
  • Alpna Doshi, Group CIO, Philips
  • Andrew Feinberg, President and Chief Executive Officer, Netcracker
  • Harmeen Mehta, Global Chief Information Officer, Bharti Airtel Limited
  • Phil Jordan, GCIO, Telefonica
  • Nik Willetts, Acting CEO, TM Forum
  • Erik Hoving, Group Chief Technology Officer, KPN Group
  • Ulf Ewaldson, CTO & CSO, Ericsson
  • Pascal Viginier, Group CIO, Orange

TM Forum Live! Conference Tracks

Wednesday May 17 – Thursday May 18, 2017
TM Forum Live! Conference Tracks