Engaging the customer of the future
Communications Service Providers everywhere are stepping up to the challenge of serving the rapidly increasing expectations of their residential and business customers. In an ecosystem environment, those who own the relationship with the customer are thriving (Alibaba, Amazon, Uber, Airbnb). More than ever, customers are the key component in growing successful digital businesses. Organizations that succeed in positioning themselves as the experience integrator can drive innovation and growth by enabling new businesses and revenue opportunities across the value fabric.
Customer Centricity Live! continues to address the challenges of the design and development of a simple, friction less customer experience. It also delves into the crucial role customer experience management plays in the development of smart cities, IoE services, and the emerging role of the communications services provider as the experience integrator.
Key challenges that will be addressed:
An agenda built for you: