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Speaker profile
Yves T’Joens
Vice President, Head of Product - Motive Customer Experience Solutions
Nokia

YVES T’JOENS is VP Head of Product at the OSS Motive Customer Experience Solutions business unit at Nokia Applications & Analytics. In this role he is responsible for the product offer and development of this world leader in fixed mobile converged Customer Experience Management. Prior to obtaining this position Mr. T’Joens was Chief Technology Officer (CTO) for Alcatel-Lucent’s Fixed Access Division, created the Digital Home Care business and concluded on the acquisitions of Motive and Mformation. He is the author of multiple papers, holds multiple patents, and actively contributed to the standardization of access networking technologies.

He graduated at the University of Gent, obtained a MsC at the University of Manchester (UK), an MsC at LURU Belgium (Aeronautical Engineering) and MBA at the Vlerick Leuven-Gent Management School.

Agenda sessions

Day 3

May 17, 2017

  • Customer Centricity Live!

    • 11:45 am
      Integrating Machine-Learning and Artificial Intelligence into the Fabric of your Core Customer Care