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Speaker profile
Richard Jeffares
COO
Ultrafast Fibre

Richard oversees all Ultrafast Fibre business operations, including the Program Management Office, IT, Network Operations Centre, Business Assurance and Service Desk teams.

As a part of the  New Zealand Government’s Ultrafast Broadband Program (UFB), Ultrafast Fibre was formed to build and operate an open access Fibre to the premise network on New Zealand’s North Island. The UFB Program is building fibre to 75% of New Zealand premises.

Appointed Chief Operating Officer in 2014, Richard was formerly Chief Technology Officer at UK Broadband. He brings extensive data analytics and business intelligence knowledge from the banking, media, internet and telecoms sectors.

Richard has held leadership roles at Telstra, IBM, Inmarsat/ICO Global, Siemens AG, Credit Suisse, Cap Gemini and Motorola. He has a Master of Information Systems from Griffith University and is an active member of the Internet Engineering Task Force (IETF), Institute of Electrical and Electronics Engineers (IEEE) and Association for Computing Machinery (ACM).

Agenda sessions

Day 3

May 17, 2017

  • Customer Centricity Live!

    • Amplifying your Reach: Infusing Emerging Channels for Engagement
      Chair: Yossi Zohar, Director, Product Marketing, Salesforce
    • 9:00 am
      CASE STUDY: Open APIs: Pathway to Becoming a Customer Centric and Data Driven Organization