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Speaker profile
Bouke Hoving
Executive Vice President Simplification & Innovation
Royal KPN N.V.

Bouke Hoving is the Executive Vice President Simplification & Innovation at KPN, the leading telecommunications and ICT service provider in the Netherlands. He is responsible for KPN’s transformation program “Simplification” – aimed at a radical simplification of products, processes, and IT & networks – and for all Innovation programs. Prior to this, he acted in a number of national and international roles in product management, business development, and procurement with KPN and KPNQwest.

Bouke holds a Double Honours degree in applied physics and business economics from the University of Groningen.
 

 

Agenda sessions

Day 3

May 17, 2017

  • Customer Centricity Live!

    • 4:25 pm
      CASE STUDY: Escaping the Labyrinth: KPN’s Simplification Program for tracking your customer’s journey