Use our agenda builder to create your own custom event schedule
When viewing the event in ‘full agenda view’, look for the plus icon next to each session to add it to your agenda builder. Once you have added all of your sessions, simply click download and a custom pdf will be created of your schedule with all the session details to take with you to the event.
15 minute presentations from each panelist, followed by a chaired audience-involved panel discussion
• Using Frameworx to futureproof your processes
• Tidying up your process structure and establishing a common foundation to enable partnerships and integration
• Process simplification and breaking them down into building blocks just like in IT
• Implementing processes with automation and policy
This is a great opportunity to quiz the solutions providers so come armed with questions to put to the panel of experts.
Presentation 1: O2 UK Case Study: An Omni-channel approach to increasing SMB market share
SMB customers interact with their service providers through a variety of digital and assisted channels. Like consumers, they expect a seamless, consistent and personalized experience in choosing the service providers they do business with. Join this session to learn how O2 UK maximized market share in the small-to-medium business sector using an omni-channel approach based on Salesforce.