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The four perfect days at TM Forum Live! are now over! We saw industry leading speakers, unrivalled networking opportunities, and the latest solutions on display. We now have a number of the presentations available to download.

Where you see this symbol  Screen Shot 2016-05-17 at 10.48.10 you can download the presentation, simply navigate through the agenda and click on the presentations you are interested in.

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Day 1

May 9, 2016

  • 9:00 am
    TRACKS/WORKSHOPS
  • Managing SDN/NFV Live!

    Athena Auditorium
    PLANNING AND PROCUREMENT
    NFV ORCHESTRATION - Chair: Ken Dilbeck, Head of Collaboration Program, TM Forum

    Smart City Live!

    Hermes Auditorium
    SMART CITY LIVE! OPENING CEREMONY - Mayor Christian Estrosi
    LEVERAGING TECHNOLOGY & DATA ANALYTICS
    FOSTERING INNOVATION & ENSURING SUSTAINABILITY - Chair: Carl Piva, VP Strategic Programs, TM Forum

    DigiCOP Life Workshop

    Rhodes Meeting Room 6

    Omnichannel Workshop

    Security & Privacy Workshop

    Muses Conference Room 3
    MITIGATING SECURITY & PRIVACY RISKS IN A INTERCONNECTED WORLD - Chair: Sanjeev Shukla, Managing Director, Accenture UK

    Smart Finance Workshop

    Mediterranee Conference Room 4
    ENABLING SMART FINANCE THOUGH THE OPEN DIGITAL ECOSYSTEM
    CULTURAL AND TECHNOLOGY CHANGES
    DISRUPTIVE TECHNOLOGIES AND REGULATIONS

    Smart Health Workshop

    Mediterranean Conference Room 4
    PUTTING SMART HEALTH INTO CONTEXT
    THE ECOSYSTEM INTEROPERABILITY AND CHALLENGES TO ADOPTION
    THE ECOSYSTEM AND INTEROPERABILITY AND CHALLENGES TO ADOPTION

    Managing SDN/NFV Live!

    Athena Auditorium

    Smart City Live!

    Hermes Auditorium
    • SMART CITY LIVE! OPENING CEREMONY - Mayor Christian Estrosi
    • 9:00 am
      Welcome to Nice from Mayor of Nice, Christian Estrosi
    • 9:05 am
      KEYNOTE: Senseable cities
      Carlo Ratti,
      Director, Senseable City Lab, MIT
      • How the increasing deployment of sensors and hand-held electronics is allowing for a new approach to the study of the built environment
      • Understanding how the way in which we describe and understand cities is being radically transformed, alongside the tools we use to design them and impact on their physical structure
      • Addressing the issues from a critical point of view through projects by the Senseable City Laboratory.
    • 9:20 am
      KEYNOTE: Three essential Smart City themes for 2016
      Jesse Berst,
      Chairman, Smart Cities Council
    • LEVERAGING TECHNOLOGY & DATA ANALYTICS
    • 9:40 am
      CASE STUDY: Creating a new operating system for smarter cities
      Dr. Jonathan Reichental,
      Chief Information Officer, City of Palo Alto
      • Moving away from applying 20th century solutions to 21st century problems Understanding the need to reinvent how cities function
      • Implementing a new city operating system.
      • Reprograming our way of thinking and the manner in which city infrastructure and services are delivered
      • Exploring the challenges, the opportunity, and the potential paths we need to take to ensure a good life for all our citizens.
    • 10:00 am
      CASE STUDY: Bristol Is Open: the world’s first open programmable city
      Paul Wilson,
      Managing Director, Bristol Is Open
      • Understanding how cities work is changing
      • Leveraging smart city technologies to enable more interaction between people and places and more machine-to-machine communication
      • Giving citizens more ability to interact, work and play with their city
      • How Bristol is working with an ecosystem of innovators to create an open programmable city region

       

    • 10:20 am
      CASE STUDY: How Tel Aviv is leveraging its startup city infrastructure to develop smart city solutions
      Liora Shechter,
      CIO, Tel Aviv Municipality
      • Outlining the development of Tel Aviv’s unique start-up ecosystem
      • Cultivating start-up initiatives that foster an environment conducive to innovation and attractive to global talent and resources
      • What resources have been invested to nurture the city’s technology start-up culture?
      • Detailing the Municipality’s initiative, known as DigiTel, to employ digital technology to heighten civic engagement and public empowerment
      • Encouraging public collaboration based on open data
    • 10:45 am
      Morning Refreshments
    • 11:15 am
      Innovation and practice of Smart City 2.0
      Liu Feng,
      General Manager, Smart City Product Line, ZTE Corporation
      • Understanding of Smart City. (Trend, current status, vision, challenges etc.)
      • Smart city innovation solutions - examining business models, top designs, advanced technical solutions that make the cities smarter than ever before
      • Sharing smart city case – the Smart City story of Shenyang
    • 11:35 am
      CASE STUDY: La Coruña – a real case of a successful implementation development of an intelligent city
      Alberto Bernal,
      SVP Smart Cities Global Practice, Indra
    • 11:55 am
      FIWARE and OASC – helping to make the Smart City happen
      Juanjo Hierro,
      Coordinator & Chief Architect, FIWARE
      CTO Industrial IoT and Smart Cities Platform Product Unit, Telefónica
      • Examining how the digital revolution will allow Smart Cities to transform into a platform that goes beyond plain connectivity
      • Providing open standard APIs and access to data in order to enable companies, particularly entrepreneurs, to develop the new generation of digital services
      • Understanding the fundamental role Smart Cities will play in creating a sustainable open innovation-driven ecosystem around adopted standards
      • Outlining how the adoption of FIWARE APIs as de-facto standards by cities joining the OASC (Open and Agile Smart Cities) initiative is helping to accelerate the Smart City vision
    • FOSTERING INNOVATION & ENSURING SUSTAINABILITY - Chair: Carl Piva, VP Strategic Programs, TM Forum
    • 12:15 pm
      CASE STUDY: The roadmap for inclusive innovation
      Debra Lam,
      Chief Innovation & Performance Officer, City of Pittsburgh
      • Examining the initiatives the City of Pittsburgh will undertake in the coming months and years to move the City forward and improve the quality of life for all residents
      • Supporting equitable access to technology, city resources, and information.
      • Incorporating new programs and projects into the Roadmap on a continuous basis Providing information on project status and completion on the Roadmap website in order to keep the public informed on progress
      • Outlining the 20 goals and over 100 actions to meet those goals
    • 12:45 pm
      Networking lunch
    • 2:00 pm
      Designing the City
      Rogier van der Heide,
      Senior Vice President & Chief Design and Marketing Officer, Zumtobel Group
      • Appreciating that more than ever design is a prime differentiator that defines the success of cities, places and businesses alike
      • Understanding why and how design has changed profoundly, from "creating toasters and posters" to orchestrating an ecosystem of devices and services that together make the immersive, holistic user experience
      • Examining how design could change to remain fit for the future in a digital, connected city environment

       

    • 2:20 pm
      China’s Smart City policy, standard and practice
      Dr. Wan Biyu,
      Chief Scientist, China National Smart City Joint Labs (CSUS, MOHURD)
      • Examining the role of China National Smart City Joint Lab
      • Providing an update on China Smart City construction progress
      • Highlighting lab research achievements and global collaboration
    • 2:30 pm
      Opportunities and challenges in Shanghai’s Smart City journey
      Prof. Huijun Yang,
      Director of Research Planning, Shanghai Academy
      • Shanghai Smart City achievements to date
      • Examining the challenges Shanghai is facing
      • Solving the challenges - the opportunities of Shanghai moving towards Smart City

       

    • 2:40 pm
      CASE STUDY: Essential ingredients for delivering the Smart City Alive
      Jamie Cudden,
      Smart City Program Manager, Dublin City Council
      • Technology is enabler not the end game
      • Constructing a business case from a city perspective – two roads separate
      • Innovation and Openness as mind-set for leadership towards vision
      • Engagement and collaboration with citizens and stakeholders the real drivers
      • Questions of value, purpose and future that are overlooked
    • 3:00 pm
      CASE STUDY: The Making of Dholera – India’s largest Greenfield Smart City
      Jagdish Salgaonkar,
      SVP Major Programs (Dholera, India), AECOM
    • 3:20 pm
      Catalyst Tour
    • 3:30 pm
      Afternoon Refreshments & Exhibition Visit
    • 4:15 pm
      Smart Social Innovation
      Carlos García Bañón,
      Business Development Manager, Smart Social City
      • Finding solutions for social challenges -from the root of social problems - to bring about the necessary structural changes
      • Innovation and entrepreneurship with a methodology based on an "open innovation" model and other collaborative models
      • Developing new models for sustainable, social, environmental and economic development
      • Engines for change: coordinating governments, universities, companies and society, in order to promote innovation projects for the progress of society
      • Outlining the Smart Social City Model: 13 areas of development for increasing the quality of life, structured from three criteria based on efficiency, participation and connectivity

       

    • 4:35 pm
      Getting smart about city assets – shifting from a fail-and-fix to a predict-and-prevent approach
      Preetham Nadig,
      Country Head, Datalynx Singapore
      Ralph Overbeck,
      Managing Partner, Overbeck Analitica
      • Driving smart city transformation by leveraging predictive asset management to streamline operations and cut cost
      • Targeting critical public assets at highest risk of impending failure
      • Preventing wider consequence cost such as pollution incidents
      • Simulating the effects of longer term financial sustainability
    • 4:50 pm
      PANEL: APIs and Open Data – empowering businesses to create new smart city services
      Tony Sceales,
      Vice President, Digital and Communications Industry Practice, SunTec Business Solutions
      Paul Wilson,
      Managing Director, Bristol Is Open
      Juanjo Hierro,
      Coordinator & Chief Architect, FIWARE
      CTO Industrial IoT and Smart Cities Platform Product Unit, Telefónica
      • The role of APIs in driving smart city service development
      • What new collaboration models are being enabled?
      • What open data is being used?
      • How are city APIs and open data used by businesses?
      • What are the different business and services models enabled by the use of open data?

    DigiCOP Life Workshop

    Rhodes Meeting Room 6
    • 2:00 pm
      Introductory presentation
      • A look at the impact our increasingly high-tech, digital and connected way of life is having on the planet and society
      • What responsibility does the industry hold in terms of managing sustainability and protecting the world we live in?
      • Which initiatives are currently underway and what has been achieved so far?
      • Where are programs lacking and what can we do about it?
    • 2:30 pm
      How we are shaping our world

      This presentation will examine the real impact technology and the digital society is having on the environment and in particular how digitization could be a solution to halting climate change. We will examine business transformation and automation based on data gathered from smart devices as tools to enhance sustainability, reducing costs, energy usage and waste.

    • 2:50 pm
      Round table discussions
      • What incentives and/or regulations are, and should be, put in place?
      • How can ICT contribute to reducing carbon emmissions across other industries?
      • How can the Communciations and Digital industries themselves become more efficient?
      • Examples of improved efficiencies using data analytics and automation – how can we further improve initiatives?
    • 3:05 pm
      Feedback session

      One spokesperson from each roundtable will provide feedback on the group’s discussions which will be recorded on a flip chart and used subsequently to develop our programme.

    • 4:15 pm
      Initiatives in action

      This session will present a case study, taking a look at current and future initiatives and best practices industry leaders are implementing and developing. We will hear about responsible and sustainable technology and operations, as well as the benefits they provide to both the company and the planet, securing the future.

    • 4:35 pm
      Catalyst showcase

      A quick presentation of each of the proof of concept projects highlighting the drivers behind the project, the contributors and the desired outcomes

    • 4:45 pm
      Our Connected World: An Agile Ecosystem for Delivering Smart Digital Services

      The objective of this catalyst is to demonstrate a working foundation for building an agile ecosystem capable of delivering a broad range of Smart Digital Services and show how different vertical domains could be interconnected with a common infrastructure to deliver a safer, simpler and more environmentally friendly world.

    • 4:55 pm
      Multiple Privacy Preserving Platform (MP3) to share private Data for Climate

      We need an industrial solution enabling the safe access to Private Data, to help on society challenges (Climate, energy,…)

      This catalyst aims to develop a pilot of a “Multiple Privacy Preserving  Platform”  to provide safe access to private data (the OPAL project).  Participants will demonstrate this platform with algorithms to address Climate Change challenges, in cities or in energy management.

    • 5:05 pm
      Open Q&A panel

      This session will see our catalyst representatives join our two speakers take questions from the audience and engage in a real interactive group discussion aiming to drive the initiative forwards.

    Omnichannel Workshop

    • 2:00 pm
      Introductory presentation
      Chris Bauschka,
      Senior Director, Communications & Media, Salesforce
      Rob Rich,
      Managing Director, Insights Research, TM Forum
    • 2:30 pm
      Prioritizing your customer experience initiatives
      Eugene Yeo,
      Group CIO, MyRepublic

      During this interactive presentation participants will share what their highest priority customer experience initiatives are for this year, and discuss best practices through interactive, guided dialogs in small groups. Results of a recent consumer survey on customer behavior and preferences when interacting with service providers will be shared and participants will have a unique opportunity to contribute to the discussion and take away real-world strategies from their peers and industry experts.

    • 3:20 pm
      Making it real– Creating a seamless customer experience
      Sandra Sommerkorn,
      Head of Customer Experience, Product Experience Design, Vodafone Gmbh

      Continuing a deeply interactive format, this session will incorporate group exercises to identify and prioritize critical success factors for creating a seamless customer experience.  Participants will brainstorm around real-life scenarios to gain insight on how to get from where they are today to where they need to be to make the omni-channel experience real.

    • 4:10 pm
      Afternoon Refreshments & Exhibition Visit
    • 4:25 pm
      Omnichannel support – Achieving an ‘outside in’ view for success
      Kevin Rhatigan,
      VP, Strategic Process Engineering & Delivery, Comcast

      This final session will focus on achieving an ‘outside in’ view of your customer support capabilities and how to improve them.  Participants will examine how to crack the code on improving the mobile self-service experience and enable customers to resolve more issues on their own.  Groups will work on defining the ideal customer experience, how to make it real AND measurable, as well as creating a more seamless shift for your customers to transition from self-help to expert/assisted help.

    • 5:15 pm
      Wrap up

    Security & Privacy Workshop

    Muses Conference Room 3
    • MITIGATING SECURITY & PRIVACY RISKS IN A INTERCONNECTED WORLD - Chair: Sanjeev Shukla, Managing Director, Accenture UK
    • 2:00 pm
      Providing security for digital ecosystems
      James Hatch,
      Director, Cyber Security, BAE Systems
      Brian Witten,
      Senior Director of IoT Security, Symantec
      Sanjeev Shukla,
      Managing Director, Accenture UK

      TWO 10 MINUTE LIGHTNING TALKS FOLLOWED BY A DISCUSSION SESSION

      • What are the major strategic drivers – why should anyone care?
      • What are the main components of collaborative risk management?
      • What are the major technological and business changes that are creating new opportunities and risks?
      • What are the major external interactions that need to be managed?
      • What are the major internal threats and vulnerabilities?
      • Privacy requires access control, which depends on authentication.  What access control policies are required?  What international standards could assist in this?
      • How can big data and predictive analytics, coupled with strong access control, maximise the information protection and minimise cost, risk and impact to the customer
      • Safety requires security.  An insecure digital environment isn’t safe.  How aware and involved is the safety community in your organisation?
      • Building and maintaining trust across the value chain/fabric:
        • Federated trust across supply chains – identity & access management, certification, testing, collaborative incident management etc.
        •  Trust between established partners based on experience
      • International Standards are essential for re-use and interoperability, and collaborative risk management– but which ones?
      • How is executive awareness being raised?
      • How does the Board drive collaborative risk management and cyber assurance within their company and across partners?
      • How is cyber assurance being increasingly used as a differentiator?
      • How could TM Forum members collaborate to increase shared benefits, and reduce costs and risks?

       

    • 3:30 pm
      Afternoon Refreshments & Exhibition Visit
    • 3:45 pm
      Speed Networking: Security, Privacy, Fraud, and RA

      Speed Networking

      Make real connections and get to know your fellow attendees in these fun, fast and free topic-based networking opportunities. Be sure to bring lots of business cards to exchange!

      Location: TM Forum Zone Agile IT Level 3

    • 4:15 pm
      Ensuring privacy and protecting Personally Identifiable Information (PII)
      George Glass,
      Chief Systems Architect, BT
      Patrick Curry,
      CEO, MACCSA

      TWO 10 MINUTE LIGHTNING TALKS FOLLOWED BY A DISCUSSION SESSION

      • What are the main privacy challenges of the EU General Data Protection Regulation and Privacy Shield?
      • What are the major technologies that are making PII protection more challenging?
      • What are the major technologies that can help mitigate the costs and risks of PII protection?
      • How can industry play a bigger part in standards development?
      • Privacy versus public safety. How will the changing situation impact TM Forum members?
      • How could TM Forum members collaborate to increase shared benefits, and reduce costs and risks?

    Smart Finance Workshop

    Mediterranee Conference Room 4
    • 2:00 pm
      Introductory presentation
      Lubomir Olach,
      Director International Development and Member Relations, EFMA
      • Defining Smart Finance
      • How are the banking and payments sector set to change and what is bringing these changes on?
      • What role will CSPs play in the shift to smart finance?
      • What are the challenges for banks today from a technical, regulatory and competitive perspective?
    • ENABLING SMART FINANCE THOUGH THE OPEN DIGITAL ECOSYSTEM
    • 2:15 pm
      Introductory presentation
      Simon Redfern,
      CEO, Open Bank Project/TESOBE

      In this session, delegates will consider the future digital payments and smart banking landscape. They will get a clearer picture of the ecosystem required to enable the smart finance and digital payments sectors. The groups will identify the business opportunities for various stakeholders in the smart finance value fabric, as well as discuss the challenges and barriers to its development and implementation. The session will examine business and partnering models, as well as illustrate how existing TM Forum assets can be leveraged to facilitate smart finance growth and success.

    • 2:30 pm
      Roundtable discussions
      • Can banking transform into a fully open digital business like other sectors?
      • What are the main barriers to digital transformation in the finance and payments industries?
      • A look at the smart finance value fabric - who are the main players and what roles does each occupy in enabling smart finance?
      • Exploring business and collaborative models
      • Swift partner on-boarding and leveraging tried and tested strategies
      • How can TM Forum’s existing assets be used to enable an open, efficient smart finance ecosystem?
      • What does success look like for various partners?
      • Similarities and differences between telecommunications and banking – potential synergies and taking advantages of lessons learnt
    • 2:45 pm
      Feedback session
    • CULTURAL AND TECHNOLOGY CHANGES
    • 3:00 pm
      Introductory presentation
      Thierry Derungs,
      Chief Digital Officer - Wealth Management, BNP Paribas

      In this session delegates will reflect on changes needed to enable and drive smart finance and digital payments forward. We will consider how lessons learnt on digital transformation in the telco sector can benefit the banking sector, looking at virtualization and cloud technologies, open APIs, simplifying systems and processes…, and how open collaboration can facilitate and accelerate transformation.

    • 3:10 pm
      Roundtable discussions
      • Understanding the need for digital transformation in the financial sector
      • Introducing digital strategies into banking: Virtualisation, open architectures and APIs
      • The challenges of fostering innovation through flexible and configurable business capabilities
      • The business opportunity in smart finance for CSPs
      • How can banks and payments providers benefit from partnering with CSPs?
      • What can the financial sector learn from telcos’ digital transformation experiences?
      • Analysing TM Forum’s existing assets and how they can be used to further smart finance initiatives swiftly and securely
      • How to maintain customer protection and service stability through digital transformation
      • Introducing and fostering a culture of innovation and competition into the payments and banking industry
    • 3:30 pm
      Afternoon Refreshments & Exhibition Visit
    • 4:15 pm
      Feedback session
    • DISRUPTIVE TECHNOLOGIES AND REGULATIONS
    • 4:30 pm
      Introductory presentation
      Shashi Bhat,
      Head of Digital Banking EMEA, Citi Bank

      In this session delegates will gain insight into the rapidly growing world of payments disruptors and innovators, and challenger banks. What makes these newbies viable contenders and how can traditional players compete and catch up? We’ll have a look at the innovative business and service models shaking up the financial world and what makes them so smart. We will also focus on customer centricity in an innovative, competitive space.

    • 4:45 pm
      Roundtable discussions
      • What are the most disruptive developments we are seeing and can expect to see in the near future in the mobile financial services space?
      • How to secure digital payments in the age of connected fraud and theft?
      • What is the tipping point for mobile payments and is it already here?
      • What do digital currencies like Bitcoin mean for other currencies and digital payments?
      • Banking and telco: a match made in heaven, or unlikely competitors?
    • 5:00 pm
      Feedback session
    • 5:15 pm
      Conclusions and final comments
    • 5:20 pm
      Word of welcome to the Twint Smart Finance networking cocktail hour
      Michael Hügli,
      Michael Hügli is Head of Marketing & Sales and Co-Founder, TWINT

    Smart Health Workshop

    Mediterranean Conference Room 4
    • 2:00 pm
      Workshop introduction
      Ed Currie, MD,
      Head of Smart Health, TM Forum
      • Defining Smart Health and analyzing its scope
      • How is Smart Health currently being used and which benefits are stakeholders seeing so far?
      • Where are we seeing the most results, most progress and most potential?

       

    • PUTTING SMART HEALTH INTO CONTEXT
    • 2:10 pm
      Introductory presentation
      Fay Arjomandi,
      CEO, NantMobileHealth

      In this session, delegates will aim to get a clear understanding of the full scope of digital and smart health today as well as its potential and enablers. Challenges and issues will be identified and potential solutions from an IT, networks and communications perspective, will be proposed. The session will also aim to illustrate how existing TM Forum assets can be leveraged to facilitate smart health growth, as well as what more the Forum can do in this space.

    • 2:20 pm
      Roundtable discussions
      • How can the telco industry drive smart health and draw profit from the advent of this sector?
      • Where are the gaps and what are the barriers hindering the development and implementation of smart health?
      • Adapting existing ICT solutions and services to the healthcare industry to tap into new sources of revenue?
      • Helping drive new IT solutions to further smart health
      • How can stakeholders leverage TM Forum assets to succeed in the new and evolving world of connected healthcare?
    • 2:45 pm
      Feedback session
    • THE ECOSYSTEM INTEROPERABILITY AND CHALLENGES TO ADOPTION
    • 3:00 pm
      Introductory presentation
      Charles Lowe,
      Managing Director, Digital Health and Care Alliance

      In this session delegates will consider the complex ecosystem involved in delivering smart health and in particular telemedicine solutions. The vital topic of assuring interoperability will be addressed, and in this view, the need for open systems and processes to allow for rapid and reliable delivery of services. We will consider the human barrier to adopting these new solutions and discuss parallels and potential lessons that can be learnt from the telco sector’s experience of digital transformation.

    • 3:15 pm
      Roundtable discussions
      • What does the smart health value fabric look like? Who are the main players?
      • Establishing seamless interoperability in technology to provide quality vital services – is this still a barrier in today’s open IT world?
      • Breaking down local siloed IT Systems to share information between healthcare providers (including cross-border)
      • Strategies for minimising costs and risk while continuously improving processes across the healthcare value chain
      • What standards and initiatives are in place or being developed? Is there a need for increased regulation when it comes to digital health and telemedicine?
      • Providing support to smart health innovators – a look at the landscape of multiple partnerships and investment in start-ups and disruptors
      • How do business models and attitudes need to evolve in order to fulfil the promise of smart health?
    • 3:30 pm
      Afternoon Refreshments & Exhibition Visit
    • THE ECOSYSTEM AND INTEROPERABILITY AND CHALLENGES TO ADOPTION
    • 4:15 pm
      Feedback session
    • 4:30 pm
      Keeping the eye on the patient
      Mark Duman,
      Non-Executive Director, Patient Information Forum, and Director, Monmouth Partners

      Building on previous discussions, this presentation will focus on the importance of keeping the end-user, the patient, in mind at all times throughout the smart health value fabric. From ideation, through design, roll-out, optimization, etc. ecosystem stakeholders need to be “customer centric” as in all digital business.

    • 4:50 pm
      Smart Health collaborative work in focus
      Evelina Georgieva,
      Head of Business Development, Pryv SA
      Founding Member, Pryv Medical Solutions
      Vinay Devadatta,
      Practice Head – Innovation, Industry Relation & Technology, Wipro Technologies
      Charles Lowe,
      Managing Director, Digital Health and Care Alliance
      • A look at the smart health collaborative work facilitated by TM Forum
      • Examining the landscape of partners and stakeholders
      • Why drive smart health? - Opportunities and barriers
      • What are the various objectives of the smart health related catalysts?
      • What makes collaboration the best/only way forward?
      • What more is needed? How to get involved and why?

       

  • 5:30 pm
    Happy Hour & Exhibition Visit – Until 7pm
  • 5:30 pm
    Speed Networking: NFV

    Make real connections and get to know your fellow attendees in these fun, fast and free topic-based networking opportunities. Be sure to bring lots of business cards to exchange!

    Location: TM Forum Zone Agile IT Floor 3

Day 2

May 10, 2016

  • 9:00 am
    KEYNOTE: Connecting digital ecosystems: Innovate and grow
    Peter Sany,
    President and Chief Executive Officer, TM Forum
  • 9:20 am
    KEYNOTE: Myths and realities of the cloud
    Luis Alvarez,
    CEO, BT Global Services
    Howard Watson,
    CEO of Technology, Service and Operations, BT
  • 9:55 am
    KEYNOTE: IT 4.0: Change Of IT Through Digitization
    Klaus Straub,
    CIO & Senior Vice President, Information Management, BMW AG
  • 10:15 am
    KEYNOTE: Transforming healthcare with digital innovation
    Rob James,
    Vice-President Information Technology, Novartis
  • 10:35 am
    KEYNOTE PANEL: Reimaging your business in a connected world – becoming a DSP
    Phil Jordan,
    Group CIO, Telefonica
    Nik Willetts,
    Deputy CEO , TM Forum
    Andrew Feinberg,
    President and CEO, Netcracker
    Tony Geheran,
    Executive Vice-President and President Broadband Networks, TELUS
    Scott Alcott,
    Chief Information Officer, Comcast
  • 10:45 am
    Morning Refreshments & Exhibition Visit
  • 11:30 am
    TRACKS
  • Agile Operations Live!

    Muses Conference Room 3
    ADOPTING AN OVERALL AGILE BUSINESS APPROACH - Chair: Barry Graham, Director of Product Management, TM Forum
    FROM LEGACY THOUGH HYBRID TO THE FUTURE - Chair: Barry Graham, Director of Product Management, TM Forum
    THE OPERATIONS CENTER OF THE FUTURE - Chair: Neil McEvoy, Founder & CEO, Cloud Best Practices Network
    THE FUTURE IS BRIGHT, THE FUTURE IS AGILE! - Chair: Neil McEvoy, Founder & CEO, Cloud Best Practices Network

    Customer Centricity Live!

    Rhodes Conference Room 1
    THE FUTURE OF CUSTOMER CENTRICITY IN A CONNECTED WORLD
    Chairperson: Rob Rich, Managing Director, Insights Research, TM Forum
    BEST IN CLASS: EXAMINING HOW OTHER INDUSTRIES HAVE EMBRACED CUSTOMER CENTRICITY
    Chair: Pierre Blanchard, Senior Analyst, PRB Advisory
    NAVIGATING THE CONNECTED CUSTOMER JOURNEY
    Chair: Paul Morrissey, TM Forum Ambassador & Head of Big Data Analytics Group, TM Forum

    Internet of Everything Live!

    Muses Conference Room 2
    BUSINESS MODELS FOR CONNECTED ECOSYSTEMS - Chair: Craig Bachmann, Senior Director, Open Digital Program, Program & Product Management, TM Forum
    INTEROPERABILITY AND THE TECHNOLOGY BEHIND CONNECTED ECOSYSTEMS - Chair: Christine Anderson, Director, Deloitte
    SECURITY AND PRIVACY IN IOE - Chair: Christine Anderson, Director, Deloitte
    EXAMINING AND DRIVING THE IOE MARKET - Chair: Christine Anderson, Director, Deloitte

    Managing SDN/NFV Live!

    Athena Auditorium
    APIS & STANDARDS - Chair: Caroline Chappell, Practice Leader, Cloud & NFV, Heavy Reading
    BUSINESS TRANSFORMATION FOR NFV - Chair: Caroline Chappell, Practice Leader, Cloud & NFV, Heavy Reading
    BUSINESS TRANSFORMATION FOR NFV - Chair: Ken Dilbeck, Head of Collaboration Program, TM Forum
    CREATING NEW REVENUE STREAMS - Chair: Ken Dilbeck, Head of Collaboration Program, TM Forum
    AUTOMATION & DATA ANALYTICS - Chair: Ken Dilbeck, Head of Collaboration Program, TM Forum

    Smart City Live!

    Hermes Auditorium
    TACKLING SECURITY & PRIVACY ISSUES - Chair: Carl Piva, VP Strategic Programs, TM Forum
    BUILDING THE SMART CITY ECOSYSTEM & PARTNERSHIPS - Chair: Carl Piva, VP Strategic Programs, TM Forum
    SMART MOBILITY - Chair: Aaron Boasman, Senior Director, Research & Content, TM Forum
    CREATING ENGAGED & SHARING COMMUNITIES - Chair: Aaron Boasman, Senior Director, Research & Content, TM Forum

    TM Forum Theater

    Agora 3

    Smart Manufacturing Workshop

    Gallieni Room 2
    IMPLEMENTING SMART, CONNECTED MANUFACTURING SYSTEMS
    THE ECOSYSTEM AND CHALLENGES TO ADOPTION
    INDUSTRY 4.0 INITIATIVES- DRIVING THE FACTORY OF THE FUTURE FORWARD

    Agile Operations Live!

    Muses Conference Room 3
    • ADOPTING AN OVERALL AGILE BUSINESS APPROACH - Chair: Barry Graham, Director of Product Management, TM Forum
    • 11:30 am
      Sponsor’s Welcome and Brief Intro
    • 11:35 am
      KEYNOTE: Redefining Telco – The operator of the future
      Erik Hoving,
      Group CTO, KPN
      Bouke Hoving,
      EVP Simplification and Innovation, KPN
      • What does the operator of the future look like?
      • How is KPN reshaping itself to become a fully-fledged operator of the future?
      • Rethinking the spaghetti and implementing digital BSS
      • TM Forum Frameworx – a must-have to move beyond digital BSS to become full digital player
    • 11:55 am
      KEYNOTE: Transformation – Ensuring future relevance and revenue
      Craig Farrell,
      VP and Chief Technology Officer, Global Telecom Industry, IBM
      • If voice, text and data were all free how would your business change?
      • Would you increase ARPU or the number of subscribers if you HAD to choose?
      • Would you sell of a profitable service or technology in order to reduce operational complexity?
      • What would you do differently if there was a 6-month money back guarantee if customers were not completely satisfied with a product/solution?
    • 12:15 pm
      KEYNOTE: Change is the only constant – How to work with it, not against it
      Yuval Dvir,
      Head of Product Strategy and Operations of Ads, Global Operations, Google
      • Adopting an agile mentality – balancing targets and deadlines with flexibility and uncertainty
      • Last mile big data – how to draw useable insight from the deluge of information at our fingertips
      • Less is more – the challenge of reducing noise and prioritizing
      • Change leadership and management – the only constant is change itself
    • FROM LEGACY THOUGH HYBRID TO THE FUTURE - Chair: Barry Graham, Director of Product Management, TM Forum
    • 12:35 pm
      CASE STUDY: Identity driven digital transformation and making the most of legacy assets
      Carlo Alloni,
      Group Chief Technology and Information Officer, Cable & Wireless
      Gemini Waghmare,
      Founder and CEO, UXP Systems
      • The goal: enabling an identity-driven digital experience by creating a digital identity for every user (FlowID)
      • Milestones for success: frictionless on-boarding, efficient customer journeys, support for new business models, service monetization flexibility
      • Enabling the digital processes through new technology, while leveraging legacy systems
      • Where we stand: Initial review of identity-driven digital services enablement
    • 1:00 pm
      Networking Lunch & Exhibition Visit
    • THE OPERATIONS CENTER OF THE FUTURE - Chair: Neil McEvoy, Founder & CEO, Cloud Best Practices Network
    • 2:15 pm
      INDUSTRY INSIGHT: Transforming the Product Delivery Model: JAD ( Joint Agile Delivery)
      Tony Chang,
      Chief Expert of R&D Engineering, Huawei
      Professor Ju Dehua,
      CTO & VP of R&D, Applications Solutions and Technology Inc. (ASTI)
      • Vendor-operator collaboration - from request > develop > deliver > operate
      • Strengthening inter-organizational collaboration through agility and optimizing software delivery
      • Reducing time to market, increasing product reliability and fulfilling customer demands
      • Real life illustration of this seamless delivery model and achieving business agility

       

    • 2:35 pm
      CASE STUDY: Delivering consistent results across multinational operations
      Nicolas Howard,
      CIO, Telefonica Global Solutions
      Yossi Zohar,
      Director, Communications Industry Product Marketing, Salesforce
      • Implementing a global agile platform and integrating it across multi-national OSS/BSS
      • Gaining full visibility of business performance across all markets
      • Transforming and standardizing sales, ordering and customer service processes
      • Improving business agility, service effectiveness and gaining a holistic view of the customer
    • 3:00 pm
      Afternoon Refreshments & Exhibition Visit
    • 3:00 pm
      PANEL: Digital transformation – reshaping the Operations Center of the Future
      Barry Graham,
      Director of Product Management, TM Forum
      ,
      Laurent Leboucher,
      Vice President APIs and Digital Ecosystem, Orange
      Dong Sun,
      Chief Architect of Digital Transformation, Huawei
      Yuval Dvir,
      Head of Product Strategy and Operations of Ads, Global Operations, Google
      • Examining the drivers for digital transformation and agility
      • Re-thinking teams, leadership and cultural requirements
      • Business and operations – working hand in hand to achieve sustainable growth
      • Considering the advantages and challenges of converging IT DevOps and NetOps?
      • Skill sets, current gaps and automation – where does the value lie?
      • Optimizing operations to facilitating partner integration, achieve cost savings and open new revenue streams
    • THE FUTURE IS BRIGHT, THE FUTURE IS AGILE! - Chair: Neil McEvoy, Founder & CEO, Cloud Best Practices Network
    • 4:15 pm
      CASE STUDY: Product portfolio management in the lightning speed-paced digital age
      Catherine Michel,
      Chief Strategy Officer & VP Products, Sigma Systems
      Jens Oppler,
      Transformation Lead, Vodafone Germany
      Geert Goethals,
      CIO, Proximus
      • How must portfolio management change to fit into an agile environment?
      • Constantly delivering on changing market demands
      • Rapidly restructuring offers and products and remaining flexible
      • Using real-time customer feedback for continuous development and improvement
    • 4:40 pm
      CASE STUDY: Operations and management transformation for new services
      Kurt Johnson,
      Senior Director of National Systems, Applications & Analytics, US Cellular
      Anish Kelkar,
      Principal Consultant, Bell Labs Consulting
      , Nokia
      • Operations and management transformation for new services
      • Breaking down silos and managing Services and not just Networks
      • Transformation to VoLTE Service management – the impact on People, Processes, Platforms and Performance
      • Opportunities and Challenges posed by the Service focused Operating Model
      • Using data analytics to optimize investments
    • 5:05 pm
      Case Study: From legacy Telco to full Digital Service Provider – embracing agility and innovation
      Makoto Eguchi,
      Manager, Customer Service Department Innovation Group, NTT Communications
      • Spotlight on NTT Communications CS Innovation Group - Who are we? What do we do?
      • What do we mean by "Agile Operations"? Designing and implementing agility at NTT Com.
      • Our case study: Challenges and solutions on the road to becoming digital and agile
      • A look at the NTT Com Agile Operations Roadmap - what do we have planned for the future

    Customer Centricity Live!

    Rhodes Conference Room 1

    Internet of Everything Live!

    Muses Conference Room 2
    • BUSINESS MODELS FOR CONNECTED ECOSYSTEMS - Chair: Craig Bachmann, Senior Director, Open Digital Program, Program & Product Management, TM Forum
    • 11:30 am
      KEYNOTE: Driving IoE excellence across the European Unions
      Thibaut Kleiner,
      Head of Unit - Network Technologies, European Commission - DG Connect
      • Why is the European Commission committed to driving IoE excellence?
      • What projects are currently underway and what successes have already been achieved?
      • The actions under the Digital Single Market whereby European companies can compete globally
    • 11:50 am
      PANEL: Status check – are we there yet?
      Humera Malik,
      CEO & Founder, Dat-uh
      Co-Founder, Quexor Group
      David Pleasance,
      Senior Partner, Deloitte
      Sanjeev Shukla,
      Managing Director, Accenture UK
      Johan Williamson,
      Principal Consultant, Cap Gemini
      • What does the IoE landscape currently look like?
      • Connecting everything – what is holding us back?
      • Understanding the impact of connected ecosystems on your business
      • Enabling and driving business value from IoE
      • What can we expect in terms of evolution over the next 12-18 months?
    • 12:20 pm
      KEYNOTE: Are enterprises equipped to surf the latest wave of IoT?
      Thomas Andrae,
      Director, New Ventures, 3M
      • What changes do enterprises need to make to adapt to the IoT world?
      • How can legacy organisations innovate and keep pace with agile native startups?
      • How do small and large enterprise strategies compare?
      • How can vertical silos be broken down?
      • Embracing digital and connected technology to grasp new business
    • 12:40 pm
      INDUSTRY INSIGHT: IoT 3.0 – Connecting the consumer in useful ways
      Fahim Kawsar,
      Director, Internet of Things Research, Bell Labs
      , Nokia
      • IoT 1.0 – connectivity and monitoring; IoT 2.0 learning and moving forward; IoT 3.0 contextual automation
      • The impact and benefits of IoT on industry are clear, but still a little fuzzy on the consumer side – why?
      • What does the future of true connected living look like?
      • What role will telcos play in the fully connected, smart world?
    • 1:00 pm
      Networking Lunch & Exhibition Visit
    • 2:15 pm
      PANEL: Adapting to and benefiting from evolving ecosystems
      Erik Meijer,
      Group Innovation, Deutsche Telekom
      Andrew Thomson,
      SVP, Infonova R6 Solutions, Bearing Point
      Dario Di Bella,
      Director Communications & Media, Salesforce
      • Examining successful strategies to grasp IoE business opportunities
      • How to enable ecosystem-to-ecosystem service delivery?
      • Game changer – facing new customers and competitors
      • What role will service providers realistically play in the IoE value fabric?
      • How to swiftly establish and manage partnerships with multiple players
    • INTEROPERABILITY AND THE TECHNOLOGY BEHIND CONNECTED ECOSYSTEMS - Chair: Christine Anderson, Director, Deloitte
    • 2:45 pm
      CASE STUDY: Designing and creating data-hubs for the IoE era
      Dr Mohammad Zoualfaghari,
      Head of Technical Design and Delivery, IoT data hub, BT
      • Compiling and standardizing diverse IoE data and enabling developers to rapidly create applications and analytics
      • Tackling data privacy and terms of use across data sources/types and applications
      • Monetising and handling data across the ecosystem (end users, data providers, application developers, application providers, local authorities, …)
      • Example design and implementation from Milton Keynes Smart City- MK:Smart
    • 3:05 pm
      PANEL: Openness and guaranteeing interoperability
      Ralph Mueller,
      MD Europe, Eclipse Foundation
      Stephen Mellor,
      CTO, Industrial Internet Consortium
      Mike Richmond,
      Executive Director, Open Connectivity Foundation
      Paul Coebergh van den Braak,
      Senior Director Standardization, Philips Intellectual Property and Standards
      Board Member, AllSeen Alliance
      • The role of standards and APIs and how to deal with device diversity
      • How important are open source solutions to enabling the IoE?
      • Where do we stand in terms of IoE standards?
      • A look at current standardization initiatives and barriers
      • Low Power Wide Area Networking (LPWAN) – is this the standard IoT has been waiting for?
    • 3:45 pm
      Afternoon Refreshments & Exhibition Visit
    • SECURITY AND PRIVACY IN IOE - Chair: Christine Anderson, Director, Deloitte
    • 4:15 pm
      INDUSTRY INSIGHT: Security and Privacy: Internet of Everything or Internet of Evil Things?
      Brian Witten,
      Senior Director of IoT Security, Symantec
      • What are the emerging privacy, safety and security concerns in the hyper-connected world?
      • What responsibilities do various partners in the value fabric hold?
      • Will security and privacy issues hinder the evolution of the IoE and how can we establish a sustainable trust model?
      • The operators’ role in ensuring IoE security and how to monetize this
      • When “smart” becomes “sly” – a look at the Internet of Sneaky Things
    • EXAMINING AND DRIVING THE IOE MARKET - Chair: Christine Anderson, Director, Deloitte
    • 4:35 pm
      PANEL: The impact of the Internet of Everything on, well, EVERYTHING
      Thomas Andrae,
      Director, New Ventures, 3M
      Emil Berthelsen,
      Principal Analyst, Machina Research
      Tania Aydenian,
      Datavenue Programme Director, Orange
      Anja Gottschalk-Wenk,
      Director, eGym
      • What role will your company play in the IoE ecosystem?
      • Where are we seeing IoE have the biggest impact?
      • Who are the winning stakeholders and how can you get a slice of the pie?
      • Staying ahead of the curve – investing in innovation
      • What’s in it for the enterprise? What’s in it for the service provider?
    • 5:10 pm
      INDUSTRY INSIGHT: How to make money with IoE
      Maarten Ectors,
      VP of Internet of Things, Canonical Ltd. / Ubuntu
      • Enabling fast IoT experimentation and evolution across all devices with Snappy Ubuntu
      • Apps at the heart of IoT services and monetization - for consumer and enterprise alike
      • The Internet of Toys: Flexibility and applying IoT to solve varied problems and market gaps

    Managing SDN/NFV Live!

    Athena Auditorium
    • APIS & STANDARDS - Chair: Caroline Chappell, Practice Leader, Cloud & NFV, Heavy Reading
    • 11:30 am
      KEYNOTE: APIs and their critical role in driving new revenue streams from SDN & NFV
      Dr. Lester Thomas,
      Head of Systems Architecture Center of Excellence, Vodafone Group
      • Why simply integrating SDN and NFV into existing OSS and BSS systems will not unlock the potential new revenue streams that virtualized networks offer
      • Creating new revenue streams through the XaaS model by using catalog-driven APIs as the driver of de-facto and open-source standardization
      • Examining how API-driven approaches can deliver the new revenue streams that NFV and SDN promise to both operators and suppliers
    • 11:50 am
      INDUSTRY INSIGHT: Your catalog is my catalog
      Greg Tilton,
      Founder, DGIT Systems
      • Understanding how to build value through integrating partners
      • Enabling innovators with new services to plug into a market of operators to become part of a solution
      • Using the same dynamic APIs for Telco, Cloud, NFV, IoT and more
      • Leveraging a third party catalog-driven sandpit to quickly establish a living interface contract and de-risk partner integration
      • Outlining the steps involved in integrating with partners using dynamic APIs
      • Exploring what TM Forum is doing to make this real and our experience working with TM Forum
      • Real success stories in applying TM Forum dynamic APIs

       

    • 12:10 pm
      PANEL: Harmonizing standards initiatives to realize the promise of virtualization
      Diego R. Lopez,
      Senior Technology Expert, Telefonica I+D
      Fabian Schneider,
      Deputy Services Area Director, ONF (Open Networking Foundation)
      Senior Researcher, NEC Laboratories Europe
      Howard Benn,
      Head of Standards and Industrial Affairs, Samsung Electronics R&D Institute, Samsung Electronics
      Dave Milham,
      Chief Architect, TM Forum
      • What progress has been made in developing standards?
      • Which functions and interfaces should be standardized?
      • What is the role of Open Source?
      • How do SDOs relate to each other and what is each SDO relying on the others to do?
      • Where are the overlaps of SDO initiatives?
      • How can SDOs work together to enable interoperability?

       

    • BUSINESS TRANSFORMATION FOR NFV - Chair: Caroline Chappell, Practice Leader, Cloud & NFV, Heavy Reading
    • 12:35 pm
      CASE STUDY: NTT’s Business Transformation by NFV/SDN
      Kayo Ito,
      Director, Network Services, NTT Communications
      • What NFV/SDN means to your business – the environment, business benefits and the business case & the functionalities required
      • Case study of implementation of NFV/SDN
      • NFV/SDN Transformation – NTT’s approach to implementation
    • 1:00 pm
      Networking Lunch & Exhibition Visit
    • BUSINESS TRANSFORMATION FOR NFV - Chair: Ken Dilbeck, Head of Collaboration Program, TM Forum
    • 2:15 pm
      CASE STUDY: Preparing your business for virtualization
      Mirko Voltolini,
      VP Technology & Architecture, Colt Technology Services
      • Assessing the operational impact of virtualization
      • How will operational processes have to evolve to support virtualized functions?
      • Will the automation that is created change existing business processes?
      • Changing the culture and mindset of employees
      • Bridging the current divide between Network and IT departments
      • Recruiting people with both network operations and DevOps management skills
      • Introducing new monitoring tools into the virtualized or hybrid environment to ensure optimal end-to-end quality of service and customer experience

       

    • 2:35 pm
      CASE STUDY: Dancing on a Cloud – Embracing the transformation to a Cloud network
      Fabrice Cairaschi,
      Real Time Services Director, SFR France
      • How to transform legacy business services into virtual functions
      • Adapting the business relationships to mitigate the risk of reducing vendors' responsibility
      • Supporting a growing NFV island in a sea of legacy network elements
      • How to accompany teams to new operational processes and principles

       

    • CREATING NEW REVENUE STREAMS - Chair: Ken Dilbeck, Head of Collaboration Program, TM Forum
    • 2:55 pm
      INDUSTRY INSIGHT: Taking SDN and NFV beyond efficiency improvement to enablers of new services and business models
      Santiago Andrés Azcoitia,
      Senior Manager, Deloitte
      • Charting the SDN and NFV adoption journey of operators
      • Examining how the adoption of SDN and NFV will foster changes in service and product portfolio and ICT business models, sector value chain as well as structure
      • Rethinking how to provide services
      • How will the digital telco transformation impact the CIO/CTO role?
      • Exploring how to change operator business model with the virtualization technologies
      • What will be their future value proposition in an increasingly agile, automated, digital environment in the Cloud?
    • 3:15 pm
      INDUSTRY INSIGHT: Service agility impact on revenue streams
      Robert Haim,
      Principal Analyst, ACG Research
      • Service creation methodology – comparison between PMO (present mode of operation) vs. VMO (virtual mode of operation)
      • Service agility enabling operators to scale their service offering
      • Economics of new and existing service creation – comparison PMO vs VMO
      • revenue examples, opportunity costs
      • Comparison of risks in deployment of a new service- PMO vs VMO
    • 3:45 pm
      Afternoon Refreshments & Exhibition Visit
    • AUTOMATION & DATA ANALYTICS - Chair: Ken Dilbeck, Head of Collaboration Program, TM Forum
    • 4:15 pm
      INDUSTRY INSIGHT: Accelerating network automation through virtualization
      Dr Eyal Felstaine,
      Vice President - Head of Amdocs' Next Generation OSS & Network Cloud Services Orgnisation, Amdocs
      • Automation as the enabler of on-demand resource access, analytics, service instantiation, VNF lifecycle management, dynamic pricing and charging
      • Simplifying operations and processes to enable automation
      • Leveraging standards and frameworks to enable automation at scale
      • Redefining the service delivery model
    • 4:35 pm
      CASE STUDY: Leveraging network analytics to optimize the customer experience in a virtualized world
      • Leveraging service level information and customer experience data to analyze the direct impact of scaling, healing and optimization on services and customers
      • Combining customer experience and network behaviors
      • Using a variety of network and service KPIs to detect inefficiencies and churn/revenue risk conditions to automate core & RAN optimization
    • 4:55 pm
      PANEL: Using closed-loop automation and data analytics to manage virtualized and hybrid networks
      Lukasz Mendyk,
      OSS Product Manager, Telecommunications Business Unit, Comarch
      Ravi Vaidyanathan,
      Head of OSS/BSS Portfolio & Innovation, Ericsson
      Anand Gonuguntla,
      Co-Founder & CEO, Centina Systems
      Barry Hill,
      Vice President, Solutions and Partners, Nokia
      • Why closed loop automation, supported by data analytics for policy management is essential to managing virtualized and hybrid networks
      • Combining policy control with data analytics to automate the instantiation of VNFs and control data flows
      • Using data from different layers to realize the status of the complex network, the supplied services and the customer experience

       

    Smart City Live!

    Hermes Auditorium
    • TACKLING SECURITY & PRIVACY ISSUES - Chair: Carl Piva, VP Strategic Programs, TM Forum
    • 11:30 am
      KEYNOTE: Protecting citizens’ data and privacy whilst continuing to innovate
      Raj Samani,
      Chief Technology Officer, EMEA, Intel Security
      • Understanding citizens’ concerns about both privacy and security
      • Being transparent what data is collected and how it is made available
      • Dispelling fears of a “Big Brother” city government that collects too much data about citizens
      • Addressing the challenges around data management, data handling and physical storag

       

    • BUILDING THE SMART CITY ECOSYSTEM & PARTNERSHIPS - Chair: Carl Piva, VP Strategic Programs, TM Forum
    • 11:50 am
      CASE STUDY: Developing the smart city ecosystem and partnerships
      Alexander Möller,
      Head of Unit, Smart Cities, Berlin Partner for Business & Technology
      • Berlin’s Smart City Strategy

      -      Process

      -      Stakeholders and their roles

      -      Political commitment

      • Partnerships for Innovation

      -      Smart City Berlin Network

      -      Smart City Charta

      -      Smart City Summit and projects

    • 12:10 pm
      CASE STUDY: Creating the connected smart city ecosystem
      Geoff Snelson,
      Director of Strategy, Milton Keynes Council
      • Building city-wide innovation capabilities
      • Who are the stakeholders in the Smart City ecosystem and what are their roles in enabling it?
      • How can stakeholders stimulate innovation and investment in the smart city ecosystem?
      • Understanding how to exploit synergies to accelerate smart city development
    • 12:30 pm
      PANEL: Partnerships make smarter cities
      Paul Garner,
      Head of Future Business Technology Research practice, BT Research & Innovation
      Andreas Polz,
      CTO, Infonova
      Mike Zeto,
      General Manager of Smarter Cities, AT&T Inc.
      • Comparing bottom up versus government top down approach
      • What types of partnerships are cities forming?
      • What new partnership models are driving smart city development?
      • How do you take and share risks within partnerships?
    • 1:00 pm
      Networking Lunch & Exhibition Visit
    • SMART MOBILITY - Chair: Aaron Boasman, Senior Director, Research & Content, TM Forum
    • 2:15 pm
      CASE STUDY: New paths in mobility – the urban mobility plan in Vienna
      Andreas Trisko,
      Head of Urban Development Department, City of Vienna
      • Developing strategies in a complex world that address rules and values as nobody can offer a fixed plan for 2025
      • Driving urban mobility forward by including implementation steps and being actively involved in the processes
      • Achieving the target of reducing trips by cars to 20 % by 2025 - setting ambitious targets, involving the stakeholders and leveraging integrated planning tools

       

    • 2:40 pm
      CASE STUDY: Developing new cargo bike services in smart cities
      Frank Panse,
      Project Manager, Berlin Agency for Electromobility
      • Establishing sustainable and economic concepts and business models for the use cargo-e-bikes
      • “100.000 Cargo Bikes made in Berlin” - outlining the Berlin-based initiative for development, design, production and use of variable and modular cargo bikes
      • Supporting activities referring to citizen involvement for green delivery and waste disposal and using cargo-bike services at the last mile

                  

       

    • 3:00 pm
      CASE STUDY: Atlanta’s Smart City strategy and progress
      Samir Saini,
      Commissioner & CIO, City of Atlanta
    • 3:20 pm
      CASE STUDY: Nice Cote d’Azur – a smart and sustainable metropolis
      Christian Tordo,
      Deputy Mayor in charge of Economic Development, Digital Innovation and Urbanism, Ville de Nice
      President, EcoValley Public Development Agency
    • 3:45 pm
      Afternoon Refreshments & Exhibition Visit
    • CREATING ENGAGED & SHARING COMMUNITIES - Chair: Aaron Boasman, Senior Director, Research & Content, TM Forum
    • 4:15 pm
      How “smartness” protects big cities and saves small cities
      Vitor Pereira,
      Head of Strategy, Conteudo Chave
      • How does the massive influx of people into cities impact sustainability and the economic survival of citizens and administrations?
      • How can big cities engage citizens in order to grow economically and socially?
      • Examining the tools small cities can leverage to available to combat population decline, and attract new citizens - creativity, tourism, technology, innovation and citizen participation
      • How can smaller cities combat brain drain, especially in the area of creativity, and retain and grow their “smart” tag?
    • 4:35 pm
      Smart citizens – the way to transform government
      Carles Agusti i Hernàndez,
      Open Government Director, Diputació de Barcelona
      • Defining the concept of Smart City and Smart Citizens
      • Exploring the mix of citizen participation, open government and smart cities
      • Capturing and leveraging citizens’ opinions and knowledge to innovate governments and politics
    • 4:55 pm
      PANEL: The Smart City of the future – the road ahead
      Nektarios Georgalas,
      BT Intel Co-lab Director, BT
      Geoff Snelson,
      Director of Strategy, Milton Keynes Council
      Vitor Pereira,
      Head of Strategy, Conteudo Chave
      • lWhat trends are emerging around the smart cities movement
      • How will smart city technology evolve?
      • How will IoT impact smart city development?
      • What will the open smart city interoperability environment look like?
      • How will smart city ecosystems develop?

    TM Forum Theater

    Agora 3
    • 11:30 am
      {open}:hack winner 1

      At Open Hack Nice 2016, May 6 & 7, a hackathon was held focusing on Smart Sustainable Cities. Over 50 hackers met at the Incubation center in Nice. 7 teams pitched at the end of the 24 hours of hacking and the winning team were Garden Sharing. They are a local team from Nice and their idea was to create an application that would manage co-operative gardening to improve the lives of the citizens of Nice. They recognized that there is high motivation for such a system in urban areas.

      The teams participants were:

      Florian  Rouyer

      Audrey Clément

      Cousté  Mathias

      Lauren Ginier

      Remit Pourtier

    • 11:50 am
      Startup Alley: Trimaker
      Alexis Caporale,
      CEO , Trimaker

      Trimaker is one of the world's leading young 3D printing companies. They've been developing their own technologies (DLP & FDM), commercializing machines (four different models already) and services for more than five years. They were awarded as one of 50 most innovative young companies of the world in 2015.

    • 12:10 pm
      FIWARE/TM Forum API presentation
      Francisco de la Vega,
      Researcher , UPM (Universidad Politécnica de Madrid)

      TM Forum, the global industry association for digital business, is working with FIWARE, an open cloud-based platform, for the creation and delivery of applications and services, to deliver the key building blocks for enabling and connecting Smart City ecosystems. On the one hand, TM Forum is supporting FIWARE NGSI Rest-based APIs for access to contextual information for cities. This enables more efficient management of municipal services, and also paves the way for the development of smart applications by third parties. In turn, TM Forum’s Ecosystem APIs, including Product Catalog, Product Ordering, Product Inventory, Billing, Usage, etc have been incorporated within the specifications and open source reference implementation of the FIWARE Business Framework, which enables the management and the monetisation of different kinds of digital assets involving multiple partners. This presentation will show the results obtained so far from this collaboration and how the proposed solution can empower the economy of data in an smart city context.

    • 12:30 pm
      Future State: Virtualizing operations
      Dave Duggal,
      Founder & Managing Director, EnterpriseWeb
      Joe Ruffles,
      Global Product Marketing Manager for Cloud and Virtualization , SevOne
      Jean-Marie Calmel,
      Global NFV/Cloud Solutions and Services Architect , Nokia

      “Future State” will demonstrate a configurable and extensible model of dynamic operations that can support Carrier Virtualization today and adapt to future requirements as the industry continues to evolve. It builds on two past award-winning Catalysts – “CloudNFV” and “Dynamic APIs”. The new Future State Catalyst will demonstrate how silos and layers can be flattened into a single interoperability fabric, which connects various roles (e.g. Service Designers; Validation Team; Partners; Customers; etc.) in a “game of actors”. Instead of rigid, siloed processes, the demo will depict dynamic processes that emerge from real-time interactions of the actors. This Catalyst leverages concepts from ZOOM, DSRA and Open Digital REST APIs. It will spotlight key opportunities for the Digital Operations Center of the Future and showcase how operations roles, processes and IT support applications will change to support virtualization.

    • 12:50 pm
      Zero-Touch NaaS Leveraging LSO, SDN and NFV
      Shahar Steiff,
      AVP, New Technology, PCCW Global
      Service Operation Committee Co-Chair, MEF
      Kevin Vachon,
      Chief Operating Officer, MEF

      An evolving and award-winning proof-of-concept that demonstrates how to unify communications service providers’ (CSPs) digital services and network transformation agendas. The Catalyst uses a mature Carrier Ethernet use case delivered over multiple operator networks with both physical and virtualized, self-adjusting NFV functions– while fully aligning to the MEF’s Third Network vision and LSO architecture, and the TM Forum’s work on zero-touch operations and open digital ecosystem enablement.

    • 12:55 pm
      Smart City/IoE Catalyst Tour
    • 1:10 pm
      NFV/SDN: A fresh approach to the business of business data services
      Pieter van der Spiegel,
      Architect Fulfillment, Ziggo
      Rick Lievano,
      Worldwide Director of Industry Technology Strategy, Microsoft Corporation
      Chris Simon,
      VP - Service Provider & NFV Business Unit, Dorado Software
      Brian Bauer,
      Director, Product Management, Sigma Systems
      Thomas Brännström,
      Product Management Director, DigitalRoute

      NFV/SDN can provide an omnichannel and catalog-driven approach to Business Data Services, opening new market offerings while at the same time restructuring a business that historically has been best described as a series of one-off, manual, costly, swivel chair products; into a reactive, healthy, market leading business.  Go beyond traditional Business Data Services with market offerings that are catalog-driven, enabling the rapid introduction of new products.  At the same time allowing business data services to be reactive; feeding real-time metrics into the broader B/OSS allowing the best product to be delivered that maximizes margin while delivering against SLAs and KPIs.

    • 1:30 pm
      Customer centric service assurance
      Sinead Burke,
      Head of Incident & Event Management, Eirteic
      David Cunningham,
      Chief Solutions Architect, Eirteic

      This Catalyst will show how service providers who have successfully migrated from a network centric to a service centric operational model can achieve the next step: Customer Centric Service Assurance. The contribution of this project is to develop a best practice around creating a customer centric approach to service assurance based on eTOM and other TM Forum assets. This is a Catalyst that will prove out how TM Forum assets can be used in this environment.

    • 1:50 pm
      NFV Ecosystem Enabler: a well-enabled VNF package
      Jenny S. Huang,
      Lead of OSS/BSS Strategy Group, Standards and Industry Alliances, AT&T

      This Catalyst project identifies pivotal technologies that will help to amplify the value creation of all stakeholders in an NFV ecosystem.  In this phase, the project will demonstrate end-to-end, automated lifecycle management for onboarding NFVaaS suppliers, including a Service Design & Creation environment shared throughout the ecosystem by service designers and governed by DevOps principles. By synthesizing best practices for open standards, procurement frameworks, and vendor solutions, this project will provide input to the TM Forum programs, helping providers to accelerate their NFV platform strategies for key markets like Enterprise SDN and IoT Smart City Digital Ecosystems.

    • 2:10 pm
      Maximizing profitability with NFV Orchestration
      Jay Perrett,
      Executive Board Director, CTO & VP R&D, Aria Networks

      This Catalyst project envisions an environment in which service providers optimize operations against a range of financial and technical objectives. Policies are structured to account for these objectives when driving optimization decisions. These decisions are geared toward attaining a level of business agility not possible before, enabled by the flexibility of NFV orchestration.  This phase improves the intelligence of control systems by factoring in the financial aspects of service operation in real time. This involves new metrics, policy model extensions and optimization algorithms. The goal is to instantiate, monitor and dynamically adjust virtualized network functions to maximize their technical and financial performance.

    • 2:30 pm
      NFV Service Orchestration and Lifecycle Management based on Open Source MANO
      Daniel Tyrode,
      Strategic Product Manager, Comptel
      Diego R. Lopez,
      Senior Technology Expert, Telefonica I+D
      Francisco Rodriguez,
      Expert, Indra

      Open Source MANO (OSM) is an initiative within ETSI (The European Telecommunication Standards Institute) to develop an Open Source MANO subsystem, one of the key components of NFV, following the existing ETSI specifications and also contributing back to them. OSM aims at enabling an eco-system of Information Model compliant VNF vendors which will avoid the need for costly integrations.

      This Catalyst project focuses on the service orchestration and lifecycle management aspects of OSM within a hybrid network environment. Deployed virtual network scenarios must include appropriate interfaces for management in the traditional pillars of fulfillment, assurance and billing plus give consideration to dynamic digital service lifecycle management.  For realistic alignment with service provider virtualization rollout plans, scenarios should take into account integration with existing physical functions and legacy systems.  The following specific use cases will be demonstrated:

      • Triggering of Network Scenario deployment from OSS
      • Management of physical & virtual (hybrid) network infrastructure
      • Customer order triggered service orchestration in a virtual infrastructure from an existing CRM & CPQ
    • 2:50 pm
      Building Model-Driven Service Orchestration via an FMO Architecture
      Tom Archer,
      Solution Architect, Huawei Technologies

      The Catalyst project, on its phase II, will continue on defining orchestrator behavior thru model-driven approach and micro-service chaining approach.  In NFVs/virtualized /VAS scenarios, the catalyst project is focusing on:

      • Model-driven practice: Development of necessary metadata to define orchestrator behavior
      • Practice on micro-service chaining approach, FMO Architectures, and on definition of FMO component Interfaces
      • Understand the traffic models of different layers and build the linkage between E2E traffic and service orchestration behavior through closed-loop automation
      • Dynamic inventory and topology model
      • Cost model covering OPEX, CAPEX, and license
    • 3:10 pm
      Virtual CPE Platform in the Home

      The focus of this project is the development of predictive analytics and enhanced diagnostics in a virtualized CPE (vCPE) environment to offer proactive care of residential IP services, including:

      • Monitoring of home devices and distributed virtualized functions to detect service degradation issues proactively
      • Collecting contextual data (trouble history, usage patterns, geographic issues) and identify service degradation signature patterns to help with predictive analytics and building a knowledge base to promote closed loop automation.

      The champions would like to explore expanding the Virtualized CPE platform to support Smart Home services- assisted living, security, smart appliances etc.

      The main benefit is improved customer experience, lower OPEX and agility of offering additional innovative value-adds for service providers by leveraging a vCPE platform that reduces truck rolls and uses advanced analytics/ process automation to achieve proactive care.

    • 3:30 pm
      Smart City: Service Level Management for Smart City ecosystems and trusted IOT
      Nektarios Georgalas,
      BT Intel Co-lab Director, BT

      This Catalyst builds on the live Smart City use-case of Milton Keynes (MK:Smart) enriching Data Hubs with the ability to provide Service Level Management and Trusted IoT. In the previous Catalyst we demonstrated how BT’s Data Hub approach enables a Smart City ecosystem to collect, trade and monetise data and data-intensive services. The open question is how a customer can trust Data Hubs and IoT to deliver information and services that meet SLAs and data quality requirements. The Catalyst will demonstrate new SLA-enabled Data Hub features to guarantee Service Level and Trust.

    • 3:35 pm
      NFV & Agile Operations Catalyst Tour
    • 3:50 pm
      tbc
    • 4:10 pm
      Omnishop
      Nishi Mathur,
      Principal Technology Architect, Infosys
      Rigas Parathyras,
      Principal Architect – Customer Experience, Liberty Global

      This Catalyst aims to:

      • Achieve a seamless personalized journey for buying of any digital service from any channel whether managed by the CSP or by 3rd parties
      • Bring concrete implementations of Omnichannel experience addressing the CSP’s challenges in their existing complex architecture landscape. Challenge is to minimize disruption to legacy backend while reducing time to market to roll out new capabilities and offers across multiple channels.
      • Propose approach for bundling and ordering of new age services like Digital Connected home along with traditional broadband services in a dynamic partner ecosystem
      • Propose digital architecture for aligning the different channels with the back end systems like product catalog, order management, customer management and apply decoupling to create a Plug & Play Digital Sales Architecture Framework.
    • 4:30 pm
      Digital Experience Platform
      Shekhar Kulkarni,
      Head of Digital Architecture, Telefonica
      Chris Boyd,
      Director of Digital Architecture & Transformation, Telefónica
      Gnanapriya Chidambaranathan,
      AVP, Principal Architect, Infosys

      The objective of this catalyst is to demonstrate how Telco’s can participate in wider digital ecosystem, by delivering an open digital platform that allows efficient and personalized, context-aware delivery of digital engagement. It also shows how Telco’s can improve our user’s digital lives by giving them a connection as an ecosystem of life with choice & control. It brings together capabilities like Omni-channel, Distributed Order Management, User Lifecycle Management, Context Delivery Platform, Multi-tenant BSS and Cloud Integration Platform in a holistic manner to deliver personalized and context-ware customer experience across the entire user/customer life cycle.

    • 4:50 pm
      Delivering open cloud eco-systems for the digital SME
      Atul Purohit,
      Principal Enterprise Architect, Vodafone
      Derek J. Collins,
      Had of Industry Engagement, Service Provider Operation Marketing, Europe, Huawei

      This Catalyst will focus on the specific needs of the Digital SME and how they can be empowered to meet their network, cloud and application needs for their B2B and also how they can leverage these assets to enable B2B2X business scenarios. The digital end user (i.e. the Digital SME) will be an experienced Cloud Partner who would normally use Cloud infrastructure. The aim of this project is to understand what will attract this user to use service provider open cloud and network assets. The digital service provider (the operator) will be enabling the SME Open Cloud ecosystem and will be able manage this using ZOOM B2B2X partnering models.  To enable interoperability, innovation through crowd sourcing in the ecosystem, the project proposes API first approach and will leverage and enhance TM Forum’s API set.

    • 5:10 pm
      API Simulator Platform
      Doug Nixon,
      CEO, DGiT Systems

      New generation Digital Service Providers need to be able to plug in new platforms or partners and immediately create products to compete. Services that include newer cloud, NFV and IoT components are a part of this mix. In this model, traditional access is being presented as “Network as a Service” where the service provides real time control and allows the Digital Service Provider to manage all customer interactions. Given the extensive application of Frameworx concepts in the simulator we expect that we will be able to show the applicability of both Frameworx in addition to the suitability of TM Forum APIs to these new types of services.

    Smart Manufacturing Workshop

    Gallieni Room 2
    • 2:00 pm
      Introductory presentation
      Dr. Darren Williams,
      Darren Williams, Welding Systems Lead, TWI
      Joann O’Brien,
      VP Agile Collaboration, TM Forum
      • How is manufacturing being enhanced by digital technology?
      • What are the main challenges is adopting smart technology in industry and manufacturing?
      • Where have we seen significant results and what more can be achieved?

      Location: Gallieni 2

    • IMPLEMENTING SMART, CONNECTED MANUFACTURING SYSTEMS
    • 2:20 pm
      Introductory presentation
      Lynn Siggins,
      Commercial Automation Engineer, Rockwell Automation

      This presentation will provide a real-life illustration of how digital and connected technologies improve and enhance the manufacturing process, from prioritization to design, implementation, automation, optimization and monetization, we will examine the full scope of “Smart Manufacturing” in action.

    • 2:35 pm
      Roundtable discussions
      • Calculating ROI and market advantages – investing in the factory of the future
      • How to prioritize where to start to introduce smart, connected technologies into the manufacturing process
      • Implementation and moving from connected to automated and optimised manufacturing
      • How to manage the entire supply chain in smart manufacturing

       

    • 2:55 pm
      Feedback session

      One spokesperson from each roundtable will provide feedback on the group’s discussions which will be recorded on a flip chart and used subsequently to develop our programme.

    • THE ECOSYSTEM AND CHALLENGES TO ADOPTION
    • 3:10 pm
      Introductory presentation
      Enrique Herrera,
      Market Principal, OSIsoft

      This presentation will analyse the environment, ecosystem and technolgoy necessary to draw advantage of the connectd factory. We look at leading models and solutions reshaping industries from electronics to automotive to comsumer goods and more. Topics discussed will also include interoperability, data collection, analysis and security, as well as continued optimisation.

    • 3:25 pm
      Round table discussions
      • How is digital and connectivity impacting business?
      • Continuous improvement through data – improving efficiency and safety, new skills requirements and breaking down silos across the factory of the future
      • Who owns the data collected by sensors in the smart manufacturing environment?
      • The trust factor – focus on security, ethics and accountability
    • 3:45 pm
      Afternoon Refreshments & Exhibition Visit
    • 4:15 pm
      Feedback session

      One spokesperson from each roundtable will provide feedback on the group’s discussions which will be recorded on a flip chart and used subsequently to develop our programme.

    • INDUSTRY 4.0 INITIATIVES- DRIVING THE FACTORY OF THE FUTURE FORWARD
    • 4:35 pm
      Interactive panel with open Q&A
      Dave Duggal,
      Founder & Managing Director, EnterpriseWeb
      Enrique Herrera,
      Market Principal, OSIsoft
      Humera Malik,
      CEO & Founder, Dat-uh
      Co-Founder, Quexor Group
      Joann O’Brien,
      VP Agile Collaboration, TM Forum
      Dr. Darren Williams,
      Darren Williams, Welding Systems Lead, TWI
      Lynn Siggins,
      Commercial Automation Engineer, Rockwell Automation
      David Hock,
      Senior Consultant R&D, Infosim
  • 5:30 pm
    Happy Hour & Exhibition Visit – Until 6:30pm

Day 3

May 11, 2016

  • 9:00 am
    TRACKS/WORKSHOPS
  • Analytics Live!

    Hermes Auditorium
    BEST IN SHOW: SETTING YOUR ORGANIZATION UP FOR SUCCESS USING ANALYTICS
    Chair: Rebecca Sendel, Senior Director, Customer Centric Programs, Program & Product Management, TM Forum
    FROM DATA TO INSIGHT: FINDING THE VALUE WITH THE RIGHT TOOLS, METHODOLOGIES AND BEST PRACTICES
    Chair: Rebecca Sendel, Senior Director, Customer Centric Programs, Program & Product Management, TM Forum
    FROM INSIGHT TO ACTION: ENABLING SMARTER DECISION MAKING THROUGH ANALYTICS - Chair: Rob Rich, Managing Director, Insights Research, TM Forum
    CONQUERING THE TOUGH PROBLEMS: SECURITY, PRIVACY & DATA QUALITY - Chair: Chris Stock, Director, Security & Privacy Programs, Program & Product Management, TM Forum

    Customer Centricity Live!

    Rhodes Conference Room 1
    PERSONALIZING YOUR CUSTOMERS’ EXPERIENCE FOR SUPERIOR ENGAGEMENT ,br>Chair: Pierre Blanchard, Senior Analyst, PRB Advisory
    CUSTOMER CENTRICITY FOR SMART CITIES
    Chair: Jesse Burst, Chairman, Smart Cities Council
    TALES FROM THE FRONT: IMPLEMENTING OMNICHANNEL FOR MAXIMUM VALUE
    Chair: Rebecca Sendel, Senior Director, Customer Centric Programs, Program & Product Management, TM Forum
    THE GREAT METRICS DEBATE
    Chair: Rebecca Sendel, Senior Director, Customer Centric Programs, Program & Product Management, TM Forum

    Internet of Everything Live!

    Muses Conference Room 2
    SMART HEALTH - Chair: Ed Currie, MD, Head of Smart Health, TM Forum
    SMART BUILDINGS AND THE FUTURE OF THE SMART HOME - Chair: Craig Bachmann, Senior Director, Open Digital Program, Program & Product Management, TM Forum
    INDUSTRIAL INTERNET - Chair: Craig Bachmann, Senior Director, Open Digital Program, Program & Product Management, TM Forum
    CONNECTED CARS AND THE FUTURE OF DRIVING - Chair: Bengt Nordström, Founder and CEO, Northstream
    SMART AND DIGITAL FINANCIAL SERVICES - Chair: Bengt Nordström, Founder and CEO, Northstream

    Agile IT Live!

    Muses Conference Room 3
    SUPPORT SYSTEM RESPONSE TO MARKET DYNAMICS - Chair: Annie Turner, Senior Director of Content, TM Forum
    KEY ENABLERS OF TRANSFORMATION - Chair: Annie Turner, Senior Director of Content, TM Forum
    KEY ENABLERS OF TRANSFORMATION - Chair: Annie Turner, Senior Director of Content, TM Forum
    NEXT GENERATION ARCHITECTURES FOR NEXT GENERATION PRODUCTS AND SERVICES - Chair: Neil McEvoy, Founder & CEO, Cloud Best Practices Network

    Managing 5G Live!

    Mediterranee Conference Room 4
    PREPARING FOR 5G
    NEW BUSINESS MODELS AND OPPORTUNITIES IN THE 5G ECOSYSTEM
    VIRTUALIZATION'S ROLE IN REALIZING THE 5G VISION
    MEETING CUSTOMERS' NEEDS AND EXPECTATIONS IN A 5G WORLD

    Smart City Workshop

    Gallieni Room 2

    TM Forum Theater

    Agora 3

    Analytics Live!

    Hermes Auditorium
    • BEST IN SHOW: SETTING YOUR ORGANIZATION UP FOR SUCCESS USING ANALYTICS
      Chair: Rebecca Sendel, Senior Director, Customer Centric Programs, Program & Product Management, TM Forum
    • 9:00 am
      Welcome
      Gabriele Di Piazza,
      SVP Market & Product Strategy, Guavus
    • 9:05 am
      KEYNOTE: Riding the wave of big data: Building blocks for overcoming short term challenges to achieve long-term goals
      Rob Rich,
      Managing Director, Insights Research, TM Forum
      • Reviewing advancements in big data analytics for critical business applications including market analysis, personalized customer service journeys, network and service intelligence, and real-time fraud detection
      • Demonstrating big data ROI and securing commitment from management by showing improved financial and operational outcomes and decision management processes
      • Obtaining actionable intelligence that will result in increased business value in both traditional service markets and in new markets as enablers of the digital ecosystem
    • 9:25 am
      KEYNOTE: Business and IT: Collaboration for big data analytics success
      Ramkumar Ravichandran,
      Director, Analytics, Visa
      • Developing a business-driven strategy with management support to extract maximum business value from relevant internally and externally generated data
      • Integrating big data technology with existing business intelligence infrastructure to provide actionable intelligence
      • Reducing complexity, improving data management and implementing more rational, data-driven decision-making processes
      • Investing in quality people and processes to improve the overall skills of data interpretation
    • 9:50 am
      KEYNOTE: Attaining data democratization: Effectively sharing and opening data across the digital ecosystem
      Adrian O’Leary,
      Senior Vice President of Test & End-to-End Quality, Comcast
      • Decentralizing decision-making to increase responsiveness and empower users by putting meaningful data at their fingertips
      • Sufficiently scale analytics capabilities to handle the increasing volume of data-related questions coming from internal users
      • Developing a multi-tiered approach so users can drill into various areas to obtain incremental insights based on their needs and analytical skills
      • Providing self-service and ample training of analytic tools to prevent flawed interpretations and bad decisions based on the data

      Adrian O'Leary, SVP End-to-End Quality, Comcast

    • 10:15 am
      KEYNOTE: Machine learning: The new face of analytics
      Jane Zavalishina,
      CEO, Yandex Data Factory
      • Identifying the opportunities and potential areas where your data can lead to impactful business improvements
      • Incorporating a variety of data sources for action-oriented, analytic-driven solutions
      • Creating flexibility and reaching measurable business results by incorporating machine learning-driven systems
    • 10:35 am
      Catalyst Catwalk

      Bespoke tour of related catalyst demos

    • 10:45 am
      Morning Refreshments & Exhibition Visit
    • FROM DATA TO INSIGHT: FINDING THE VALUE WITH THE RIGHT TOOLS, METHODOLOGIES AND BEST PRACTICES
      Chair: Rebecca Sendel, Senior Director, Customer Centric Programs, Program & Product Management, TM Forum
    • 11:15 am
      CASE STUDY: Creating value with big data
      Dr. V. Richard Benjamins,
      Group Director BI & Big Data - Internal Exploitation, Telefónica
      • Enabling real-time response to service and network anomalies such as outages, performance dips, constrained capacity and network threats
      • Supporting the effective management of customers’ devices and performance of over-the-top applications
      • Exploiting network data insights for real-time customer support, managing personalized offers, retention and churn, fraud, security and promotional campaigns
    • 11:45 am
      Data monetization: The next great gold rush?
      Daniel Heer,
      CEO & Founder, Zeotap
      • Identifying the opportunities and potential areas where your data can provide insights
      • Maintaining consumer trust by allowing customers to opt-in to have their data shared in return for receiving something of value in return
      • Enhancing the data-sharing partnerships through analytics, segmentation, targeting, and other services
      • Establishing sustainable and mutually beneficial partnerships to develop a data ecosystem infrastructure with the right analytical engines and tools
    • 12:15 pm
      CASE STUDY: Show me the money: The monetization of big data
      • Understanding how to use insight from Big Data to ensure competitive differentiation in your marketplace
      • Identifying the value of the data you collect and learning how to prioritize it accordingly
      • Establishing how to present customer insight collected and transform it into an easy to use marketable format
      • Combining transactional and behavioral data for more cohesive insight
    • 12:45 pm
      Networking lunch & Exhibition Visit
    • FROM INSIGHT TO ACTION: ENABLING SMARTER DECISION MAKING THROUGH ANALYTICS - Chair: Rob Rich, Managing Director, Insights Research, TM Forum
    • 2:00 pm
      PRESENTATIONS & PANEL: Transforming data into action for maximum ROI
      Gael Decoudu,
      Director, Global Analytics Decision Science, Vistaprint
      Patryk Debicki,
      Head of Data Performance and Analytics, Telefonica UK
      Christine T. Dee, PhD,
      Global Solution Lead, IBM
      Norashikin Binti Abdul Hamid,
      Head of Strategy for Productivity Tools, T&M Research & Development, Telekom Malaysia
      Prashant Kumar,
      Chief Technical Officer, Cardinality
      Dinesh Pandurangan,
      CTO, Apptium

      15 minute presentations from each panelist, followed by a chaired audience-involved panel discussion

      • Establishing an analytics ecosystems that fosters cross-functional collaboration for actionable outcomes that can include optimizing network or service performance, personalization, predicative analytics, and fraud detection
      • Implementing the next generation of mobile workforce management systems, sophisticated data gathering and analytical capabilitiesto improve field service performance
      • Leveraging information technology and advanced analytics for a competitive advantage and improved decision making
      • Improving business outcomes and impacting your bottom line by automating actions based on insights from analytics
      • Building confidence for decision-makers, reducing time to market for new offers and improving response time to resolution for customers’ problems

       

    • 3:30 pm
      Afternoon Refreshments & Exhibition Visit
    • CONQUERING THE TOUGH PROBLEMS: SECURITY, PRIVACY & DATA QUALITY - Chair: Chris Stock, Director, Security & Privacy Programs, Program & Product Management, TM Forum
    • 4:15 pm
      CASE STUDY: Bad data is worse than no data: Ensuring data integrity to lower risk and increase value
      Kevin Rhatigan,
      VP, Strategic Process Engineering & Delivery, Comcast
      • Developing a well-defined data governance strategy to improve the quality of the data
      • Improving data integrity by addressing noncompliant legacy systems, free-format external data, fragmented transaction systems and inconsistent metadata
      • Enhancing, monitoring and measuring of the quality of the data by establishing appropriate oversight key players, people, processes, systems and tools for quality improvement
    • 4:35 pm
      CASE STUDY: Protecting your Data: Developing a comprehensive data governance strategy
      George Glass,
      Chief Systems Architect, BT
      • Developing the right data governance from the onset and determining how to manage conflict of interest in a clear and specific manner
      • Identifying where sensitive data resides and setting policies to systematically and consistently classifying data to put controls in place to ensure that all categories of data are handled appropriately
      • Defining a process for onboarding new data sources to make sure they meet quality of standards and available criteria
    • 4:55 pm
      CASE STUDY: Securing data against internal and external threats
      Eric Meyer,
      CEO, Apvera
      • Addressing vulnerabilities and how can various partners in the ecosystem must work together to secure data and maintain trust
      • Minimize the human dimension threat of security to develop the right governance from the onset and determining how to manage conflict of interest with partners in a clear and specific manner
      • Defining a process to formalize methodologies for setting access policies, compliance controls and segregation of duties
    • 5:15 pm
      CASE STUDY: Privacy & analytics: Building trust through transparency
      Simon Wright,
      Strategic Governance Manager - Data Protection and Privacy, Sky
      • Creating a Big Data competence team to promote transparency and ensure the exchange of knowledge and information among relevant units to support the positioning within the company
      • Developing a ‘dashboard’ that allows customers to create standardized privacy profiles to control how their data is used
      • Proving simplified explanations of privacy setting choices to the customers to make informed decisions
      • Defining what you will and won’t do with customer data to ensure that the model is transparent and adds value
      • Incorporating ever increasing and changing regulation into your overall data analytics strategic program

    Customer Centricity Live!

    Rhodes Conference Room 1

    Internet of Everything Live!

    Muses Conference Room 2
    • SMART HEALTH - Chair: Ed Currie, MD, Head of Smart Health, TM Forum
    • 9:00 am
      Introduction to TM Forum’s Smart Health programme
      Ed Currie, MD,
      Head of Smart Health, TM Forum
    • 9:05 am
      PANEL: The advent of Smart Health – delivering better healthcare to more people, at lower cost
      Emre Tavşancıl,
      Head of Mobile Health, Turkcell
      Andreas Amann,
      Partner, Head of Pharma and Healthcare, Detecon
      Karen Taylor,
      Director of Research, Centre for Health Solutions, Deloitte
      Liat Ben-Zur,
      SVP, Digital Technology and Connected Propositions, Royal Philips
      Fay Arjomandi,
      CEO, NantMobileHealth
      • What does the Smart Health landscape look like today? What will it look like tomorrow?
      • A look at real life examples of innovation and connected technology in action
      • How is digital technology improving lives and treatment in remote/emerging markets?
      • What are the security/privacy risks and how can they be mitigated?
      • The importance of partnerships and interoperability in enable “anywhere care”
      • Examining the scope of the telco’s role
    • 9:45 am
      CASE STUDY: Symbiosis in the open digital healthcare ecosystem
      Elaine Haher,
      Director Business Development, Ericsson
      Fabien Venries,
      Head of Partners & Enablers Integration, Open Developer Service Division, Orange Group
      • The role of the Digital Ecosystem
      • Overview of Smart Health
      • Leveraging open digital APIs to create a sophisticated APP’s promoting medical and social wellbeing
      • Orange's Healthcare contributions
      • Analyzing the resulting value to stakeholders across the value chain
      • A glimpse of future opportunities and solutions
    • 10:05 am
      CASE STUDY: Pushing the boundaries of smart health – the use of telemedicine
      Dr. Andy Fischer, MD,
      CEO, Medgate
      • What is telemedicine and what is the scope of its use?
      • A look at results achieved so far in terms of the efficacy of the treatments and cost benefits
      • What does the telemedicine ecosystem look like and what may the future hold for various stakeholders?
      • A specific example of telemedicine in action
    • SMART BUILDINGS AND THE FUTURE OF THE SMART HOME - Chair: Craig Bachmann, Senior Director, Open Digital Program, Program & Product Management, TM Forum
    • 10:25 am
      INDUSTRY INSIGHT: Smart buildings for smarter living
      Ron Zimmer,
      President and CEO, CABA
      • Snapshot of the smart building market globally
      • From basic smart elements to the high tech ultra smart connected building
      • How are smart buildings making living smarted, safer and more sustainable?
      • What are the barriers and pitfalls involved in developing the smart building?

      *Everyone attending will receive a complimentary copy of the Zero Net Energy Buildings research report that CABA has completed

    • 10:45 am
      Morning Refreshments & Exhibition Visit
    • 11:15 am
      How Connected Home has moved to the forefront of connected living
      Seb Chakraborty,
      CTO for Hive, Centrica Connected Home
      • Creating and leading a start up within an established company
      • Leveraging the existing assets of British Gas to take on a new digital vertical
      • Examining our business model and strategies deployed in this success story
      • What are our plans for 2017 and beyond in the connected home space
    • 11:35 am
      CASE STUDY: Smart homes of today and tomorrow
      James Monighan,
      Managing Director, SmartThings
      • A look at consumer adoption levels in connected home devices
      • Where is there the most demand? Sifting through the necessary, useful and superfluous
      • The real potential and scope of smart home solutions
      • Analysing real life benefits, from practicality to economy and ecology
      • A look at connect home product innovations around the corner
    • 11:55 am
      INDUSTRY INSIGHT: Putting a brain at the heart of your home
      Philip Steele,
      CEO, nCube
      • Smart lighting, smart heating, smart home appliances, smart locks, smart headache
      • What is needed to create a single, integrated, smart home?
      • Maximising choice, control and privacy in the connected home
      • Weaving wearables into the home
    • INDUSTRIAL INTERNET - Chair: Craig Bachmann, Senior Director, Open Digital Program, Program & Product Management, TM Forum
    • 12:15 pm
      PANEL: Industry 4.0
      Prof. Dr Michael Dowling,
      Innovation and Technology Management, University of Regensburg
      Stephen Mellor,
      CTO, Industrial Internet Consortium
      Jesper Toubøl,
      Vice President - Elements and Moulds , Engineering, Lego
      Joann O’Brien,
      VP Agile Collaboration, TM Forum
      Dr. Darren Williams,
      Darren Williams, Welding Systems Lead, TWI
      • How will enhanced efficiencies change the way products and services are conceived?
      • How is connectivity both disrupting and improving manufacturing?
      • Discussing the impact of IoT technology on supply chain management
      • Moving towards automated decision making
      • A look at real life examples of IoT implementation and results
    • 12:45 pm
      Networking Lunch & Exhibition Visit
    • CONNECTED CARS AND THE FUTURE OF DRIVING - Chair: Bengt Nordström, Founder and CEO, Northstream
    • 2:00 pm
      INDUSTRY INSIGHT: Driving the future of connected cars
      Sebastian Zimmermann,
      Head of Automotive Web of Things & M2M Innovation Center, BMW Group Research and Technology
      • A look at the current connected car and what’s coming up
      • How is the IoE changing the automotive industry?
      • How are car manufacturers adapting to this?
      • Integrating the vehicle into cross-industry solutions, e.g. smart home
    • 2:20 pm
      CASE STUDY: Infotainment, enhanced safety and monetizing the connected car
      David Holecek,
      Director of Connected Products and Services, Volvo Car Group
      • Constantly connected – what are the challenges of providing reliable, seamless, quality in-vehicle digital services?
      • Which infotainment apps hold the most revenue-making potential, and who ultimately takes home the bacon in the partnership?
      • On-board diagnostics and other in-vehicle solutions to enhance road safety
    • SMART AND DIGITAL FINANCIAL SERVICES - Chair: Bengt Nordström, Founder and CEO, Northstream
    • 2:45 pm
      PANEL: IoT efforts and increased revenue in Banking
      Warren Mead,
      Partner, Head of Challenger Banks and Global Co-Lead Fintech, KPMG
      Thierry Derungs,
      Chief Digital Officer - Wealth Management, BNP Paribas
      Olivier Fortin,
      Senior Principal, Accenture
      • How are banks investing in digital and IoT technology?
      • What does the future of smart financial services look like?
      • Connected solutions to better protect and serve the customer
      • What are the main challenges in providing digital financial services?
    • 3:30 pm
      Afternoon Refreshments & Exhibition Visit
    • 4:15 pm
      CASE STUDY: Smarter banking for exacting customers at BNP Paribas Wealth Management
      Thierry Derungs,
      Chief Digital Officer - Wealth Management, BNP Paribas
      • Designing and implementing digital solutions for wealth management
      • How we are improving customer experience through connected technology
      • Which services will bring the most value for banks in the near future?
      • Considering the challenges: regulations, cross-border coordination and security stakes
    • 4:40 pm
      CASE STUDY: Challenging the financial status quo
      • What are the new requirements of banks in the digital and connected age?
      • How are new banking models better fulfilling customer needs today?
      • Will the rise of challenger banks mean the fall of the traditional banking model?
      • Case study: a look at the Number26 experience so far
      • What may the financial landscape across Europe look like in the coming years?
    • 5:05 pm
      CASE STUDY: Defining and enabling the mobile payment ecosystem
      Ian Ravenscroft,
      CTO, Vodafone Group Services
      Richard Im,
       Senior Marketing Director, Huawei Software
      • Going from mobile banking and payments to mobile lifestyle services
      • What are the particular challenges in delivering mobile financial services?
      • An inside look at one of the world’s largest mobile payments platform
      • Realising a solid vision and strategy to help build an open ecosystem for digital finance and related products

    Agile IT Live!

    Muses Conference Room 3
    • SUPPORT SYSTEM RESPONSE TO MARKET DYNAMICS - Chair: Annie Turner, Senior Director of Content, TM Forum
    • 9:00 am
      KEYNOTE: OSS/BSS of the Future
      Sanjay Mewada,
      Vice President, NetCracker
      Mauro Angonesi,
      Business Enterprise Architect, Telia Norge
      Rupinder Goel,
      Global CIO, Tata Communications
      • How will service providers need to change to innovate and exploit new SDN and NFV technologies?
      • Moving from integrated systems to orchestrated services
      • Architectural approaches to support the new agile reality
      • Componentization of everything
    • 9:20 am
      Keynote: Data-driven orchestration in a Hyper-connected world
      Amrit Singh,
      Senior Principal Consultant, Infosys Consulting
      Sundi Balu,
      CIO, Telstra B2B and International
      • Imagining the telco environment in 2030 – customer demands in the hyper-connected world and managing trillions of end-points
      • How does OSS need to evolve today to be able to address such complexity in the future?
      • The key role of service orchestration in allowing telco’s to face the onslaught of devices, data, machines, human and artificial intelligence
      • Illustration through a case study on Telstra’s transformation
    • 9:40 am
      KEYNOTE: Digital Transformation – it´s much more than Technology
      Dave Duggal,
      Founder & Managing Director, EnterpriseWeb
      • Successful Transformation needs deep Analysis of existing Accountability Structures
      • Cognitive Capabilities of End Users play a crucial Role in Securing Information Flow
      • Transparency and Access Management are Key
      • Society and Legal Framework have to back up  the Transformation Process
    • 10:00 am
      PANEL: State of the Union views from across the telco Industry
      Jenny S. Huang,
      Lead of OSS/BSS Strategy Group, Standards and Industry Alliances, AT&T
      Eric Troup,
      Chief Technology Officer, Worldwide Communications and Media Industries, Microsoft
      George Glass,
      Chief Systems Architect, BT
      Stefan Brock,
      Head of Production Architecture, Swisscom
      • Where are the remaining bumps and potholes in the road to digital transformation?
      • Bridging the chasm - Managing enterprise and communication businesses together
      • Managing the complexity of a telco network and where we stand in terms of virtualization
      • A look at the hyper-scale datacenter
    • 10:45 am
      Morning Refreshments & Exhibition Visit
    • 11:15 am
      CASE STUDY: Agility and business optimization – A case study on Telefónica Spain’s transformation
      Cristina Alvarez Alvarez,
      CIO & Director of Development Services, Telefonica Spain
      • The needs and arguments for transformation
      • Transforming in action – the plan vs. the reality
      • Bumps on the road and how they were overcome
      • Continuous evolution and what the agile organization looks like today
      • Benefits reaped so far and considering any drawbacks
      • Being a strong contender on the digital stage and remaining agile – future plans
    • KEY ENABLERS OF TRANSFORMATION - Chair: Annie Turner, Senior Director of Content, TM Forum
    • 11:35 am
      CASE STUDY: Driving successful business and IT transformation
      Ivan Cairo,
      Director, Business Development, ZTEsoft
      Rieneke van Elk,
      Program Director, Lion Program Transformation, KPN
      • Strategic focus, Innovation Model and Roadmap
      • Powering service providers to extend their grasp in the digital ecosystem
      • The Managed Transformation: Pondered strategy, Rapid execution
      • New Breed architectures enabling innovation and easing the transformation Journey
    • 11:55 am
      PANEL: The scope, evolution and standardization of APIs
      Michel Burger,
      CTO, NantMobile
      Greg Tilton,
      Founder, DGIT Systems
      Andreas Polz,
      CTO, Infonova
      Jean-Luc Tymen,
      Senior Architect, Orange Group
      • How do standardized APIs support ecosystem integration and service quality?
      • Standardization - enhancing interoperability, cross-operator and cross-industry offerings and driving value
      • What role to various stakeholders play, and what initiatives are currently being worked on?
      • Developing a solid API management strategy – key considerations and challenges
      • Using dynamic APIs to operationally integrate different types of services

       

    • 12:25 pm
      INDUSTRY INSIGHT: Fibre as a Service – The access component of new ecosystems
      Peter Macaulay,
      President, FTTH Council
      • How the very same dynamic APIs can be used for Telco, Cloud, NFV, IoT and more
      • Steps to successfully integrate with partners using dynamic APIs
      • How Fibre as a Service can build value through integration with internal platforms and/or partners.
      • Cost savings and revenue streams enabled by FaaS
      • Real success stories
    • 12:45 pm
      Networking Lunch & Exhibition Visit
    • KEY ENABLERS OF TRANSFORMATION - Chair: Annie Turner, Senior Director of Content, TM Forum
    • 2:00 pm
      INDUSTRY INSIGHT: Strengthening the Digital Marketplace – Introduction to DERA and Frameworx update
      • Creating a common language for the digital economy
      • Digital bridges – addressing the technical and the commercial realities of today’s business needs
      • Establishing a unified framework to connect digital ecosystems and evolving the industry standards toolkit
      • Expanding across verticals to enable connected ecosystems
      • Modeling and mapping the transformation journey
    • 2:10 pm
      CASE STUDY: Creating a powerful, centralized, elastic OSS with cloud and big data technology
      Michael Chan,
      CTO, BOCO Inter-Telecom
      Hongbo Liu,
      Director of Operation IT Division of Network Operation and Maintenance Dept, China Unicom
      • A look at the Chinese mobile space and context China Unicom faces
      • Designing a next generation architecture for OSS based on cloud computing and big data technology
      • Elasticity, online upgrading, huge data processing capability and policy management
    • 2:20 pm
      INDUSTRY INSIGHT: Love Your Silos: Manage legacy network silos with control and insight
      Patrick Kelly,
      Founder & Principal Analyst, Appledore Research Group
      Marc D. Hayden,
      CEO, gen-E Technologies
      • Why traditional approaches to improving service levels and operational readiness in large complex networks just doesn’t work
      • Looking at network management from a service perspective, above individual silos
      • Combining legacy resources with new systems and tools from disparate silos to improve customer experience and competitiveness
    • 2:40 pm
      INDUSTRY INSIGHT: Moving towards analytics-supported network automation
      Mounir Ladki,
      President & CTO, MYCOM OSI
      Oliver Rosenberg,
      Group Lead Performance Management NT Operations Planning, Telefonica Germany
      • Designing and building an analytics-based OSS architecture
      • Using analytics to automate commands and decrease time-to-action
      • Using big data to break down siloed applications and develop a new approach to OSS
      • How to develop new applications and integrate existing ones into an analytics-supported architecture
    • 3:10 pm
      INDUSTRY INSIGHT: Strategic Imperatives: Procurement automation, supply chain management and metrics
      Jenny S. Huang,
      Lead of OSS/BSS Strategy Group, Standards and Industry Alliances, AT&T
      • The role of procurement in IT transformation
      • How to ensure supply chain ecosystem performance, end-to-end
      • Connecting business objectives to operation, service and resource measurements
      • Standards and maturity models required to support the ecosystem
    • 3:30 pm
      Afternoon Refreshments & Exhibition Visit
    • NEXT GENERATION ARCHITECTURES FOR NEXT GENERATION PRODUCTS AND SERVICES - Chair: Neil McEvoy, Founder & CEO, Cloud Best Practices Network
    • 4:15 pm
      INDUSTRY INSIGHT: How to succeed in swift, multiple partner on-boarding
      Mac Taylor,
      Chief Business Consultant of Digital Services Product Line, Huawei
      Liu Qingliang,
      Chief Branding Officer, Carrier BG, Huawei
      • Bringing various stakeholders together enlarging a unified open digital ecosystem
      • Overcoming technical and commercial challenges to swift, profitable partnering
      • Service innovation, future-proofing business and developing new revenue streams within the digital marketplace
    • 4:45 pm
      CASE STUDY: How platforms can support future business models in the IoE era
      Jean-Claude Kiessling,
      Head of Business Deelopment, Connected Home Platform, Deutsche Telekom
      Francis Henry,
      Senior Business Development Manager, Connected Home, Deutsche Telekom
      • Supporting multiple partners in a collaborative environment (example of connected home development)
      • How to create growth and monetize different business models in
      • Leveraging developer communities and innovation
      • How do all stakeholders - particularly the customer - benefit from open platforms?
    • 5:05 pm
      CASE STUDY: Partnering orchestration, monetization and ecosystem enablement
      Andrew Thomson,
      SVP, Infonova R6 Solutions, Bearing Point
      John Reynolds,
      Managing Director, Agile Fractal Grid, Inc.
      • Overcoming the challenges of supporting multiple business models simultaneously
      • Exploring the business architectural and technical requirements of the Open Digital Ecosystem
      • The benefits and limits of APIs and why an ecosystem enablement platform is fundamental
      • A look at the multi-tenant platform and repeatable approach to enable and foster the IoE

    Managing 5G Live!

    Mediterranee Conference Room 4
    • 9:15 am
      5G – the EU’s vision and leadership
      Thibaut Kleiner,
      Head of Unit - Network Technologies, European Commission - DG Connect
      • The EU's vision for 5G, announced at the MWC 2015
      • Role of 5G PPP and future developments
      • EU approach to policy issues such as: one step, spectrum challenges, standardisation status
      • International cooperation towards a global 5G vision
    • 9:30 am
      The road to 5G
      Mikio Iwamura,
      Director, Wireless Research Group , DOCOMO Communications Laboratories Europe

      Getting the fundamentals right is critical to the success of 5G. Fundamental enablers of 5G are appropriate standards, a sustainable end-to-end ecosystems and security. This session will take a look at each of these requirements in detail and highlight the work that is being done to ensure that they are in place when 5G is launched commercially.

      • What are the requirements for 5G?
      • What challenges lie ahead?
      • How are different industry players preparing for 5G?
    • 9:45 am
      5G being delivered
      Rahim Tafazolli,
      ICS and 5GIC Director, University of Surrey
      • Discuss vision of 5GIC on 5G
      • Important approaches to be taken
      • What is available now for standardisation
      • How to evaluate the candidate solutions
    • PREPARING FOR 5G
    • 10:00 am
      PANEL: 5G standardization – challenges, initiatives and collaboration
      Dr Luigi Licciardi,
      Head of Standards & Technology Disclosure, Telecom Italia
      Diego R. Lopez,
      Senior Technology Expert, Telefonica I+D
      Howard Benn,
      Head of Standards and Industrial Affairs, Samsung Electronics R&D Institute, Samsung Electronics
      • What are the challenges around 5G standardization?
      • Will there be there will be multiple 5G standards?
      • How can standardization initiatives be harmonized?
      • What is the purview and status of each organization?
      • How are industry players collaborating and contributing to 5G standardization?
      • What progress are standards bodies making with the development of 5G?
      • When are standards expected to be available?
      • How are stakeholders coming together to cooperate on 5G research and innovation?
      • What proof-of-concept projects for 5G are currently underway?
    • 10:45 am
      Morning Refreshments & Exhibition Visit
    • 11:15 am
      5G security in an ultra-connected world
      Ian Oliver,
      Senior Security Researcher, Bell Labs
      Research Fellow, University of Brighton
      • When a breach in security can bring entire cities to a standstill - why security for 5G goes far beyond just technology
      • What new security scenarios will 5G create?
      • How do you build in security and privacy?
      • How will the new service delivery model with an increasing number of ecosystem players impact security?
      • Developing an approach to 5G security that involves all stakeholders
    • 11:35 am
      PANEL: The Economics of 5G
      Aniruddho Basu,
      Vice President, Technology Portfolio & Advisory, Ericsson Group
      Stephen Bowker,
      Co-Founder & CEO, Cardinality
      Rahim Tafazolli,
      ICS and 5GIC Director, University of Surrey

      The economics of 5G and its implications for the telecoms industry- connectivity has never been so important yet returns on investment are floundering

      TWO 10 MINUTE PRESENTATIONS FOLLOWED BY PANEL/Q&A

      • The digital environment: connecting and facilitating everything
      • Really thinking end-to-end and supporting 21st century economics
      • Investing against a very different traffic and revenue landscape
      • Embedding connectivity in everything and everywhere

       

    • 12:45 pm
      Networking Lunch & Exhibition Visit
    • NEW BUSINESS MODELS AND OPPORTUNITIES IN THE 5G ECOSYSTEM
    • 2:00 pm
      PANEL: Developing new business models to fully exploit new revenue opportunities created by 5G
      Giovanni Romano,
      Vice-Chairman, 3GPP TSG RAN
      Vincent Rousselet,
      Vice President, Market Insight & Strategy, Amdocs
      Peter Taglia,
      Market and Technology Analyst, Tr3dent
      Dr Luigi Licciardi,
      Head of Standards & Technology Disclosure, Telecom Italia

      New business models are need to leverage the full potential of 5G and to better compete with OTTs and other digital players. The telecom industry is well positioned to capture 5G business opportunities. However, operators will need to determine the role they would like to play in the 5G ecosystem in order to create sustainable business models that empower new value creation for their customers. This session will explore the different business models operators can adopt and how partnerships can be leveraged to succeed in the fully connected 5G world. In addition, the session will explore the business opportunities that 5G enables for different verticals and the role operators can play in creating new value and revenue streams for a wide range of industry sectors.

      • How will 5G shift relationships between companies and other industry verticals?
      • Examining how the telecom business model will have to change to enable operators to participate in the 5G opportunity
      • What new business models should operators consider within the 5G ecosystem?
      • What roles can operators play in enabling 5G services in different verticals industries?
      • Exploring how operators can position themselves to become the partner of choice in partnership-based business models
      • What will business models between different industry verticals look like?
      • What new stakeholders will the 5G introduce to the digital ecosystem?
    • VIRTUALIZATION'S ROLE IN REALIZING THE 5G VISION
    • 2:45 pm
      PANEL: Virtualization’s role in realizing the 5G vision
      Diego R. Lopez,
      Senior Technology Expert, Telefonica I+D
      Giovanni Romano,
      Vice-Chairman, 3GPP TSG RAN
      Ron Haberman,
      Vice President and GM, CloudBand, Applications and Analytics, Nokia
      Jan Häglund,
      VP and Head of Product Area, Network Analytics and Control, Ericsson

      This session will explore the role virtualization in enabling the service agility needed to create new business models and support cross-ecosystem services in 5G networks. Delegates will learn why NFV and SDN are crucial to the vision of 5G and how these virtualization technologies can be leveraged in the context of 5G.  The session will also look at how end-to-end virtualization management and orchestration will be realized in 5G.

      INTRODUCTORY PRESENTATION FOLLOWED BY A PANEL DISCUSSION:

      • What makes 5G so different from other network generations?
      • Agility, programmability, scalability, dynamicity and flexibility - understanding why NFV and SDN are considered the cornerstones of 5G
      • Who is impacted by virtualization and what are their strategic responses?
      • Examining how a virtualized infrastructure will enable 5G
      • Creating a unified control framework through virtualization
      • Enabling end-to-end management and orchestration to deliver superior user experience of 5G services
      • How will 5G shape and evolve NFV and SDN?
    • 3:30 pm
      Afternoon Refreshments & Exhibition Visit
    • MEETING CUSTOMERS' NEEDS AND EXPECTATIONS IN A 5G WORLD
    • 4:15 pm
      PANEL: Addressing the challenges of 5G end-to-end service management
      Mounir Ladki,
      President & CTO, MYCOM OSI
      Stephen Bowker,
      Co-Founder & CEO, Cardinality
      Fedor Yaminsky,
      CEO, START Innovations
      Yuval Stein,
      AVP, Product Management, Teoco
      Cassidy Shield,
      Vice President of Marketing, Netcracker Technology
      • Understanding the complexities of managing 5G services end-to-end in a dynamic ‘Internet-of- Everything’ environment
      • How can the 5G ecosystem come together to develop a common approach to end-to-end service management?
      • Evolving Business and Operations Support Systems (BSS and OSS) with advanced automation
      • Developing a shared framework based on common language, metrics, information and process model as well as APIs

    Smart City Workshop

    Gallieni Room 2
    • 8:50 am
      Welcome from the Chair
      Carl Piva,
      VP Strategic Programs, TM Forum
    • 9:00 am
      KEYNOTE: What is the opportunity cities can seize by joining forces to drive urban innovation and an Economy of Data model?
      Michael Mulquin,
      Director, IS Communications Ltd

      The keynote will focus on the key elements required to create a sustainable and economically viable smart city. It will also introduce the world’s first comprehensive end-to-end Smart City Maturity and Benchmark Model as a means of aligning the city for this challenge and as a way to drive the city’s transformation agenda.

    • 9:15 am
      Workshop #1: Unleashing city innovation based on open data
      Dr. Sumit D Chowdhury,
      Founder, Gaia Smart Cities
      Creator of Smart City Masters Level Course, Carnegie Mellon University
      Best Selling Author of 'Rules of the Game',
      • Lightning Talk: Driving innovation and measuring economic value of smart city investments
      • Workshop Challenge: What type of innovation can be unleashed if data from cities, citizens and its businesses can be accessed in a similar way across multiple cities? How does this translate to economic growth and value creation?
      • Workshop Outcome: Identify the innovation elements and financial triggers required to unleash a city’s potential
    • 11:15 am
      Workshop #2: Business model ecosystem design driving an open city data platform
      Juanjo Hierro,
      Coordinator & Chief Architect, FIWARE
      CTO Industrial IoT and Smart Cities Platform Product Unit, Telefónica
      Alain Chateau,
      Director Center of Excellence, METROPOLE NICE COTE D'AZUR
      • Lightning Talk: A business model canvas for the FIWARE NGSI open source platform
      • Workshop Challenge: How should an open data city platform ecosystem be fostered to drive service innovation?
      • Workshop Outcome: Clearly identified value and identified use cases for key stakeholder groups (cities, businesses, citizens)
    • 12:45 pm
      Networking Lunch & Exhibition Visit
    • 2:00 pm
      Workshop #3: When the rubber hits the road: Making it happen
      Peter Fatelnig,
      Deputy Head of Unit for 'Net Innovation', European Commission
      • Lightning Talk: Realizing the promise of cross-city innovation - how the European Union is fostering innovation with FIWARE
      • Proposal: TM Forum and FIWARE will propose a model on how cities and the wider ecosystem can collaborate in evolving an Economy of Data Business Framework and underpinning technical process and information models.
      • Workshop Challenge: What are the success factors to make the promise of cross-city innovation a reality? What are the practical barriers that need to be overcome for cities to collaborate on this? What are the strenghts, weaknesses, opportunities and threats of this approach? How can the proposal be improved to address this challenge?
      • Workshop Outcome: Recommendations on how a collaborative process can be set up to drive cross-city innovation
    • 3:15 pm
      Roadblocks to be overcome in unleashing smart city innovation
      Susan Salkind,
      Fellow, CodeX – The Stanford Center for Legal Informatics, Stanford Law School
    • 3:25 pm
      Chairman’s closing remarks
      Carl Piva,
      VP Strategic Programs, TM Forum
    • 3:30 pm
      End of workshop

    TM Forum Theater

    Agora 3
    • 9:00 am
      Startup Alley: Synox and ServicesYou

      Synox

      IT company specialized in the management of connected devices, Synox advises and supports companies in their digital transformation. With an expertise for many years in transformation of raw data into intelligent information, Synox mastered all the IoT value chain to enable its customers to get the most of it. Hardware, connectivity, cloud hosting, innovative algorithms, platform and application development. Synox allows companies to respond to the complexity of a connected device project as a whole. Our credo: Innovate together.

      ServicesYou

      With our reliable live Experts 24/7 our application makes it easy to help you with any service (language, DIY, cooking…) Use your Phone, Tablet, PC & TV individually or together as a unique tool & live the best support experience wherever you need it.

      Located in Montpellier (south of France) ServicesYou was founded with one goal in mind: find an expert anywhere to help solve any issues. Founded in June 2015, we believe that a lot of problems can be solved remotely and that technology can help remote services go further with human interaction.

    • 9:20 am
      Startup Alley: Nively
      Giuliana Ucelli,
      CEO, Nively
      Giuseppe Conti,
      CTO, Nively

      Nively proposes MentorAge, a solution for the «Silver Economy» that can observe the movement of ageing people and understand the risk connected to their movements. MentorAge can handle different risk situation detecting when a person enters the bathroom without coming out after a certain time, when he/she falls, when he/she starts a night wandering episode or when he/she leaves the house or the room at night. The service can understand the situation of risk and react accordingly (for instance by turning on lights of the room or by unlocking the door), and send an alert to a SmartPhone or SmartWatch.

    • 9:40 am
      Omni Channel Collaboration Experience
      Dean Tianye,
      Marketing Manager, Huawei Carrier Software Business Unit, Huawei

      Omnichannel coordination capability is urgent for CSPs who want to expand and enhance the online channel. Customers increasingly complain about their cross-channel experience. To provide best match of Omni-channel service and resource to ensure the consistent and seamless customer experience, we are exploring the omnichannel customer-centric experience operation from outside-in perspective and to work out BSS-related pain point scenarios and solutions. We are distinguishing key experience features, building the value measurement metrics and developing BDA solutions. From three aspects, i.e. ROADS (Real-time On-demand, All-online, Do it yourself and Social) customer experience digitalization, agile operation and open ecosystem to help CSPs enabling digital operation transformation.

    • 10:00 am
      Machine Learning optimizing omnichannel
      Steve Lowndes,
      Senior Director of Omni-channel Consulting, Sutherland Global Services

      This Catalyst will examine the use of Machine Learning Techniques in the enhancement of Next Best Actions (NBAs) in the search for true Omnichannel delivery. This will examine the movement of customers based on cluster actions and the acceptability to engage with Avatars in the search for Omnichannel excellence. The learnings from this Catalyst will be used to inform omni channel and big data analytics projects and future direction around machine learning in TM Forum in general.

    • 10:20 am
      APPEX omnichannel
      Tim Morgan,
      Principal Operations Consultant, Huawei
      Garikoitz Garcia,
      Enterprise Architect – Customer Management, Vodafone Group

      The objective of this Catalyst team is to deliver an Omnichannel management framework to enhance Customer Experience across all channels. Third parties are supported with TMF APIs and an open architecture.

      APPEX (Adaptive, Predictive & Personalized Experience eXcellence) Omnichannel customers will benefit from a consistent user experience regardless of channel and may interrupt and resume an interaction at will, enabled by persistent customer data and smart analytics to ensure the most appropriate “next best actions” are offered.

      This team has developed Omnichannel management Reference Implementation based on a Customer Centric Business Architecture approach, to assist operators with the business transformation necessary for Omnichannel.

    • 10:35 am
      Analytics Catalyst Tour
    • 10:40 am
      Smart Life: My City, My Home, My Planet
      Christian Maitre,
      CIO Deputy in Charge of IT Modernization, Orange
      Randall Frantz,
      Director, Telecommunications Solutions, ESRI

      This Catalyst will demonstrate the foundation for an agile IoT ecosystem delivering a broad range of Smart Digital Services and show how different vertical domains can be interconnected into a seamless service bundle that will have direct impact on our carbon footprint.  The IoT promises a safer, simpler and more ecofriendly lifestyle by delivering automated security and energy management solutions. Accomplishing this requires provisioning services on a single integrated platform that is easy to configure and easier to use, with a “set and forget” philosophy.  This catalyst will show the activation of physical devices (energy, security, temperature control, etc) triggered automatically based on the location and movement of the customer / citizen, and as well give easy awareness of carbon impact.

    • 11:00 am
      Smart Health – Connected Care@Anywhere
      Elaine Haher,
      Director Business Development, Ericsson
      Corina Maiwald,
      Chief Marketing Officer, BaseN
      Fabien Venries,
      Head of Enablers & Partner Services and API Factory Launchpad, Orange
      Evelina Georgieva,
      Head of Business Development, Pryv SA
      Founding Member, Pryv Medical Solutions

      Operators and health care providers can ensure quality of care by using IoT principles to better connect patients, health care providers, insurance companies, government agencies, family and other stakeholders. This catalyst expands the scope of smart health services from care@home to following the patient to provide connected care@anywhere.

      Ericsson Service Innovation ecosystem onboards partner offers and exposes in real-time the TM Forum APIs and partner APIs for the connected care@anywhere app.The features of the mobile application are delivered by BaseN and Pryv to monitor/manage the data, perform analytics, and enable long-term data collection and privacy management. Detecon supplies their healthcare solution expertise. Orange provided the privacy management expertise, and supports the use of TM Forum APIs.  Verizon provided the requirements for the App UI.

    • 11:20 am
      E2E service orchestration for smarter health
      Yuval Stein,
      AVP, Product Management, Teoco
      Vinay Devadatta,
      Practice Head – Innovation, Industry Relation & Technology, Wipro Technologies

      The digital economy is evolving and service providers constantly seeks to expand beyond their traditional services and revenue streams.  In Emergency Healthcare, their Operations management expertise, combined with Health expertise partners, results in a vertically integrated health and communication eco-system providing significantly improved lifesaving services. An efficient ecosystem that can support such services should include tools for near-real-time tracking of the required spots of attention, dynamically ensure that the required network resources are allocated and monitor their lifecycle and their quality of service.  From a technical perspective, this Catalyst will explore an architecture of comprehensive End-to-End orchestration for NFV/SDN along with the eco-systems that can support the dynamicity of resource allocation and assurance for advanced services encompassing information sources beyond traditional telecom network boundaries.

    • 11:40 am
      Smart Health: Anywhere Point of Care Diagnostics
      Ed Currie, MD,
      Head of Smart Health, TM Forum
      Swati Choksi,
      Vice President Analytics Solutions, Guavus
      Mahmoud Soliman,
      E2E Enterprise Architect, Machine to Machine/IoT, Vodafone Group Enterprise Technology

      This exciting new Catalyst is to diagnose infection remotely. The idea is using small medical test machines that connect to smartphones. By analyzing a small blood or saliva sample on the machine the data can be transferred to a medical center to be diagnosed further and advice given.

    • 12:00 pm
      Smart Insurance: Digital transformation in the insurance ecosystem
      Dr. Jorge Tellez,
      CEO, QualyCloud

      Fully customer oriented, the ecosystem is based on a platform that connects all stakeholders in the insurance business – insurance companies, brokers and their customers/devices, enabling secure, automated transactions that underpin the trust of customers and allow better risk management by insurers. The ecosystem covers complete B2B and B2B2C process management, from stakeholder and customer onboarding to claims processing.  In this catalyst, the emphasis is on ensuring the security and privacy necessary in the handling of confidential medical records and data from connected devices such as the connected car (possibly including the European emergency e-call system).

    • 12:20 pm
      SMART BPM enabling digital transformation – Wave II
      Rohit Sharma,
      Business Process Consultant, Tech Mahindra
      Shailesh Potdar,
      Customer Delivery Head, Business Excellence Group North Americas, Tech Mahindra
      Michel Valette,
      Tests/Diagnostics Domain Manager, Orange

      Smart BPM is a concept of modernization of business process management by using process mining & process modeling techniques. Smart BPM – Wave II focuses on service assurance domain to address different features of Smart BPM such as Automated Business Process Discovery, Smart Business process validation, Smart process framework mapping, Automated Business Process Guidance & Predictive Analysis. In digital world where Technology is changing so rapidly, there is need to improve business agility and Time to Market. Smart BPM tries to address the issues of traditional business process management and deliver the solutions in quicker, accurate & intelligent way.

    • 12:35 pm
      Customer Centricity Catalyst Tour
    • 12:40 pm
      Big data openness for application development ecosystem
      Jinjin Wang,
      Project Manager, China Mobile

      This catalyst is about big data openness and monetization, it explores the open and dynamic mechanism to help service providers to extract the value of data and to increase their business revenue. The principle concept of this catalyst is enabling the big data application ecosystem from data preparing, data exchange to app development, the catalyst provides an open and can be standardized solution to prove this mechanism and concept. Data refining (normalization, aggregation, correlation, key information identification) and Openness agility are the major innovation target of this project. It allows different parties, (in this catalyst, we have data ingestion party, data refining party, application development party) to engage in the data application ecosystem easily, and will provide online service and API configuration mechanism for enhancing agile data openness. According to ever-changing business requirement, CSPs can leverage the data value by open framework and information sharing.

    • 1:00 pm
      Prescriptive geolocations analytics with sentimental tinge
      Alexander Gänsdorfer,
      Senior Brand Manager, T-Mobile Austria
      Shashidhar Krishnaswamy,
      Product Manager, EMC
      Steve Schircha,
      Advisory Solutions Architect, EMC
      Emmanuel Wensink,
      Telco Solution Architect, Atos
      Wojciech Jacko,
      BI Solution Architect, Atos

      Nowadays, most Communication Service Providers (CSPs) face the challenge of high-speed and high-volume data processing in order to achieve the expected business benefits, e.g. personalize customer contact in real-time or dynamically adapt network setting or even pro-actively engage with customers based on the network services they are using and the quality of service which they are receiving. The objective of this Catalyst is to enable companies to unleash the value of their data and to improve their business providing the right insight at the right time with predictive and prescriptive analysis. This Catalyst will look at bringing together geographic information and sentiment analytics (based on twitter) to create innovative approaches to prescriptive and predictive analytics and offer business a sophisticated solution to better understanding customers enabling operators to better tailor services to the needs of the individual customer. In particular this project focuses on the validation of customer emotions as being new driver for business growth.

    • 1:20 pm
      Analytics Big Data Repository (ABDR) phase 5
      Dr. Gadi Solotorevsky,
      Reenue Guard CTO, Amdocs
      Dinesh Pandurangan,
      CTO, Apptium
      Sophie Nachman,
      Standards & Institutions Senior Manager, Orange
      Philipp Freudenberger,
      Product Owner Big Data Platform for Telecommunications, SAP
      Viroopax Mirji,
      AVP CME Practices, Infosys

      The Analytics Big Data Repository (ABDR) catalyst is all about enabling innovation – the project focuses on standardizing a structured data lake so that service providers will be able to quickly (and cheaply) implement and test new, innovative analytics ideas and services.  This Nice 2016 catalyst will be the 5th phase of the project and provides the “how to” knowledge that operators need. ABDR provides a unified data layer, accompanied by a detailed Data Dictionary blueprint, that can support multiple use cases and analytics systems while successfully addressing challenges such as: avoiding data replication, reducing ETL costs and time, saving hardware costs (storage and processing power), and shortening the time needed to implement new use cases. The use cases being used to demonstrate the ABDR Framework are solutions to real-world CSP challenges that are described in TM Forum’s Revenue Assurance (GB-941), Fraud Management (GB-954) and Customer Experience (GB-962) guidebooks.

    • 1:40 pm
      New business models with mobile sponsored data
      Laurent Leboucher,
      Vice President APIs and Digital Ecosystem, Orange
      Jean-Luc Tymen,
      Senior Architect, Orange Group
      John Frame,
      Director, Product Management, Sigma Systems
      Mikko Jarva,
      CTO, Intelligent Data, Comptel
      Mustafa Oyumi,
      Director, Product Management, Communications, Salesforce
      Fawzi Fares,
      Co-founder & Enterprise Solutions Director, CloudSense

      This Catalyst will look to demonstrate a new way to monetize mobile data in a B2B2C business model and create a trustworthy experience between digital services and their customers, leveraging the network of mobile operators. This Catalyst project will involve a scenario showing a digital service provider who wants to create a best in class digital experience with its customers. As an example, a Bank (or any other service such as an insurance, a travel agency or a merchant …) wants to incentive its customers (let’s assume consumers) to use their mobile app and do transactions instead of going to the branch, leading to high operating costs. During the customer service session, which may involve heavy content or a video chat, all the data used will be taken care of by the digital service

    • 2:00 pm
      DigiCOPLife: OPAL, Bring the code to data
      Nicolas de Cordes,
      Vice President Marketing Anticipation, Orange Group

      Considering both the urgency and the business and social impact opportunities we are facing, many feel we cannot wait any longer for new tools and methods to emerge; we must come together to generate them, and embrace more open innovation and networked problem solving. One of the key enabler of the approach is to learn to provide safe access to useful data to an ecosystem of actors. The OPAL (Open Algorithms) project intends to work with organizations that are eager to leverage the power of innovative Multiple Privacy Preserving Architecture that can provide safe access to insights derived from private data sets. It will seek to find and share the best practices for telco sharing of data initially and grow beyond telco in a future iteration.

    • 2:20 pm
      Smart Industrial Manufacturing: Robots-as-a-Service
      Dave Duggal,
      Founder & Managing Director, EnterpriseWeb
      David Hock,
      Senior Consultant R&D, Infosim
      Dr. Darren Williams,
      Darren Williams, Welding Systems Lead, TWI
      William Malyk,
      Chief System Architect, EnterpriseWeb

      While Service Providers are exploring new revenue opportunities with the Industrial Internet there are significant challenges coordinating factory floor machines with Cloud-based systems and people in dynamically connected solutions. This Catalyst goes beyond the scope of traditional closed-loop SCADA implementations and narrow Machine-to-Machine (M2M) services. It will demonstrate online orders for Robot-based services, along with remote activation and configuration of robot cells using TMF REST Open Digital and DSRA APIs. The Catalyst will show the general applicability of TMF assets for new use-cases. Moreover, it presents a real-world scenario to potentially save the Manufacturing industry billions of dollars of lost capital utilization of Industrial Robots due to extended downtime for reconfiguration and preventive maintenance that results from disconnected manual processes.

    • 2:45 pm
      How platforms and API’s enable businesses to participate in the digital ecosystems of the future
      George Glass,
      Chief Systems Architect, BT

      Over the last 10+ years BT has been building a platform based, API exposing, Service Oriented Architecture (SOA). This has put us in a very strong position to participate in the newly forming Digital Eco-Systems that we are seeing as exciting opportunities come into the market place as business increasing digitize their services and make these new digital services available to a range of new partners. As we have built our Platform based architecture we have been using the opportunity to transform our internal systems and processes to stream line our processes and rationalise our IT costs

    • 3:05 pm
      Papyrus: An Open Source Modeling Tool Solution for the Information Framework (SID)
      Francis Bordeleau,
      Chairman of the Steering Committee , Eclipse Papyrus Industry Consortium
      ,

      Papyrus is the leading open source alternative to existing commercial proprietary UML tools. In the last months, the Eclipse Foundation and the Papyrus Industry Consortium (IC) have been working with the TM Forum to port the Information Framework (SID) to Papyrus and define a plan for providing an open source tool suite for supporting the different aspects required for the evolution of the SID, including the development of JSON API generation capabilities.

    • 3:20 pm
      IoE Catalyst Tour
    • 3:25 pm
      TM Forum Open APIs & AT&T Application

      TM Forum has had an initiative to create open standard extensible REST based APIs for each of management of services across complex boundaries.  Pierre as Chief API Architect will provide a detailed technical overview of these APIs, their capabilities and effective uses.  These Open APIs are the cornerstone of TM Forum’s Open Digital and Open Hack strategy.

    • 3:45 pm
      Catalyst Award presentations
    • 4:00 pm
      TM Forum’s Open Source Direction
      Ken Dilbeck,
      Head of Collaboration Program, TM Forum
    • 4:20 pm
      Revenue Assurance Survey ’16 – The results “Why you should always bring RA with you!”
      Dr. Gadi Solotorevsky,
      Reenue Guard CTO, Amdocs
    • 4:40 pm
      TMF Open API Map
      Dr. Lester Thomas,
      Head of Systems Architecture Center of Excellence, Vodafone Group

      TMF API Map is going to the industry as part of  Release 16.0.  It shows the complete picture of business related APIs for the first time. It includes a taxonomy of the API Map with all current, planned and future APIs. API Map is for any party wishing to play a role in the open digital economy Commercial, Operations and Technical management in Communications and Digital Service Providers, Content Providers and Brokers, Software Suppliers and Systems Integrators who want to use/bundle simple content/communication services traditionally only available to Telco/Cable providers & partners. It should have optimal benefit for players in industries outside ICT (example Automotive, Health Care ...), or for small technology startups that cannot afford the high investment in bespoke enterprise integration. The ecosystem will benefit from an overview of available APIs.

  • 11:00 am
    Speed Networking: Customer Centricity

    Speed Networking

    Make real connections and get to know your fellow attendees in these fun, fast and free topic-based networking opportunities. Be sure to bring lots of business cards to exchange!

    Location: TM Forum Zone Open Digital & Customer Centricity Level 2

  • 12:45 pm
    Women in Tech Lunch
  • 1:30 pm
    Speed Networking: Internet of Everything

    Speed Networking

    Make real connections and get to know your fellow attendees in these fun, fast and free topic-based networking opportunities. Be sure to bring lots of business cards to exchange!

    Location: TM Forum Zone Smart City & Internet of Everything Floor 2

  • 6:00 pm
    BEACH PARTY @ BEAU RIVAGE (ticket required)

    Cheers! Our official attendee beach party! DJ, drinks, canapés, networking and views of the Côte d’Azur. The Beach party has been designed with optimum networking in mind, so delegates may continue after hours, and away from the hustle and bustle of the show floors.

    Ticket is required.

    Complimentary tickets are available to Platinum, Gold, Media, and Speaker pass holders. Exhibitor and Keynote & Expo pass holders can purchase a ticket for $50 USD when you register. Space is limited. To attend, RSVP to RSVP@tmforum.org

Day 4

May 12, 2016

  • 9:00 am
    TAKEAWAYS
  • Agile & Virtualized Takeaways

    Muses Conference Room 3

    Customer Centric Takeaways

    Rhodes Conference Room 1

    Open & Partner Effectively Takeaways

    Muses Conference Room 2

    Agile & Virtualized Takeaways

    Muses Conference Room 3
    • 9:00 am
      Review the week from an Agile and Virtualized perspective

      Key learning points, takeaways and do differently from sessions workshops and catalysts

    • 10:45 am
      Morning Refreshments & Exhibition Visit
    • 11:15 am
      The takeaways combined – Agile & Virtualized – Customer Centricity – Open & Partner Effectively

      Head to Muses Conference Room 2. Break down the silos in this unique session that combines all parts of the organization together in one room in this joint session of all three takeaway groups.

    Customer Centric Takeaways

    Rhodes Conference Room 1
    • 9:00 am
      Takeaways – Customer Centric

      This is your opportunity to shape the future - join us for a workshop style session where you will:

      • Review the week
      • Discuss and debate key issues
      • Develop actionable takeaways to take back to the office and start impacting your business
    • 10:45 am
      Morning Refreshments & Exhibition Visit
    • 11:15 am
      The takeaways combined – Agile & Virtualized – Customer Centricity – Open & Partner Effectively

      Head to Muses Conference Room 2. Break down the silos in this unique session that combines all parts of the organization together in one room in this joint session of all three takeaway groups.

    Open & Partner Effectively Takeaways

    Muses Conference Room 2
    • 9:00 am
      Review the week from an IoE perspective
      • Sessions, Catalysts, Workshops, Games and “aha” moments in a “takeaway format” ie. What can you take away from these and how can you implement them in your own work?
      • Identify  the Roadmap of Challenges  around managing IoE success in both “vertical" industry ecosystems and "horizontal platform" ecosystems
    • 10:45 am
      Morning Refreshments & Exhibition Visit
    • 11:15 am
      The takeaways combined – Agile & Virtualized – Customer Centricity – Open & Partner Effectively

      Head to Muses Conference Room 2. Break down the silos in this unique session that combines all parts of the organization together in one room in this joint session of all three takeaway groups.

  • 11:15 am
    TAKEAWAYS COMBINED
  • Agile Operations Live!

    Muses Conference Room 3
    ADOPTING AN OVERALL AGILE BUSINESS APPROACH - Chair: Barry Graham, Director of Product Management, TM Forum
    FROM LEGACY THOUGH HYBRID TO THE FUTURE - Chair: Barry Graham, Director of Product Management, TM Forum
    THE OPERATIONS CENTER OF THE FUTURE - Chair: Neil McEvoy, Founder & CEO, Cloud Best Practices Network
    THE FUTURE IS BRIGHT, THE FUTURE IS AGILE! - Chair: Neil McEvoy, Founder & CEO, Cloud Best Practices Network

    Analytics Live!

    Hermes Auditorium
    BEST IN SHOW: SETTING YOUR ORGANIZATION UP FOR SUCCESS USING ANALYTICS
    Chair: Rebecca Sendel, Senior Director, Customer Centric Programs, Program & Product Management, TM Forum
    FROM DATA TO INSIGHT: FINDING THE VALUE WITH THE RIGHT TOOLS, METHODOLOGIES AND BEST PRACTICES
    Chair: Rebecca Sendel, Senior Director, Customer Centric Programs, Program & Product Management, TM Forum
    FROM INSIGHT TO ACTION: ENABLING SMARTER DECISION MAKING THROUGH ANALYTICS - Chair: Rob Rich, Managing Director, Insights Research, TM Forum
    CONQUERING THE TOUGH PROBLEMS: SECURITY, PRIVACY & DATA QUALITY - Chair: Chris Stock, Director, Security & Privacy Programs, Program & Product Management, TM Forum

    Customer Centricity Live!

    Rhodes Conference Room 1
    THE FUTURE OF CUSTOMER CENTRICITY IN A CONNECTED WORLD
    Chairperson: Rob Rich, Managing Director, Insights Research, TM Forum
    BEST IN CLASS: EXAMINING HOW OTHER INDUSTRIES HAVE EMBRACED CUSTOMER CENTRICITY
    Chair: Pierre Blanchard, Senior Analyst, PRB Advisory
    NAVIGATING THE CONNECTED CUSTOMER JOURNEY
    Chair: Paul Morrissey, TM Forum Ambassador & Head of Big Data Analytics Group, TM Forum
    PERSONALIZING YOUR CUSTOMERS’ EXPERIENCE FOR SUPERIOR ENGAGEMENT ,br>Chair: Pierre Blanchard, Senior Analyst, PRB Advisory
    CUSTOMER CENTRICITY FOR SMART CITIES
    Chair: Jesse Burst, Chairman, Smart Cities Council
    TALES FROM THE FRONT: IMPLEMENTING OMNICHANNEL FOR MAXIMUM VALUE
    Chair: Rebecca Sendel, Senior Director, Customer Centric Programs, Program & Product Management, TM Forum
    THE GREAT METRICS DEBATE
    Chair: Rebecca Sendel, Senior Director, Customer Centric Programs, Program & Product Management, TM Forum

    Agile & Virtualized Takeaways

    Muses Conference Room 3

    Customer Centric Takeaways

    Rhodes Conference Room 1

    Open & Partner Effectively Takeaways

    Muses Conference Room 2

    Internet of Everything Live!

    Muses Conference Room 2
    BUSINESS MODELS FOR CONNECTED ECOSYSTEMS - Chair: Craig Bachmann, Senior Director, Open Digital Program, Program & Product Management, TM Forum
    INTEROPERABILITY AND THE TECHNOLOGY BEHIND CONNECTED ECOSYSTEMS - Chair: Christine Anderson, Director, Deloitte
    SECURITY AND PRIVACY IN IOE - Chair: Christine Anderson, Director, Deloitte
    EXAMINING AND DRIVING THE IOE MARKET - Chair: Christine Anderson, Director, Deloitte
    SMART HEALTH - Chair: Ed Currie, MD, Head of Smart Health, TM Forum
    SMART BUILDINGS AND THE FUTURE OF THE SMART HOME - Chair: Craig Bachmann, Senior Director, Open Digital Program, Program & Product Management, TM Forum
    INDUSTRIAL INTERNET - Chair: Craig Bachmann, Senior Director, Open Digital Program, Program & Product Management, TM Forum
    CONNECTED CARS AND THE FUTURE OF DRIVING - Chair: Bengt Nordström, Founder and CEO, Northstream
    SMART AND DIGITAL FINANCIAL SERVICES - Chair: Bengt Nordström, Founder and CEO, Northstream

    Agile IT Live!

    Muses Conference Room 3
    SUPPORT SYSTEM RESPONSE TO MARKET DYNAMICS - Chair: Annie Turner, Senior Director of Content, TM Forum
    KEY ENABLERS OF TRANSFORMATION - Chair: Annie Turner, Senior Director of Content, TM Forum
    KEY ENABLERS OF TRANSFORMATION - Chair: Annie Turner, Senior Director of Content, TM Forum
    NEXT GENERATION ARCHITECTURES FOR NEXT GENERATION PRODUCTS AND SERVICES - Chair: Neil McEvoy, Founder & CEO, Cloud Best Practices Network

    Managing SDN/NFV Live!

    Athena Auditorium
    PLANNING AND PROCUREMENT
    NFV ORCHESTRATION - Chair: Ken Dilbeck, Head of Collaboration Program, TM Forum
    APIS & STANDARDS - Chair: Caroline Chappell, Practice Leader, Cloud & NFV, Heavy Reading
    BUSINESS TRANSFORMATION FOR NFV - Chair: Caroline Chappell, Practice Leader, Cloud & NFV, Heavy Reading
    BUSINESS TRANSFORMATION FOR NFV - Chair: Ken Dilbeck, Head of Collaboration Program, TM Forum
    CREATING NEW REVENUE STREAMS - Chair: Ken Dilbeck, Head of Collaboration Program, TM Forum
    AUTOMATION & DATA ANALYTICS - Chair: Ken Dilbeck, Head of Collaboration Program, TM Forum

    Managing 5G Live!

    Mediterranee Conference Room 4
    PREPARING FOR 5G
    NEW BUSINESS MODELS AND OPPORTUNITIES IN THE 5G ECOSYSTEM
    VIRTUALIZATION'S ROLE IN REALIZING THE 5G VISION
    MEETING CUSTOMERS' NEEDS AND EXPECTATIONS IN A 5G WORLD

    Smart City Live!

    Hermes Auditorium
    SMART CITY LIVE! OPENING CEREMONY - Mayor Christian Estrosi
    LEVERAGING TECHNOLOGY & DATA ANALYTICS
    FOSTERING INNOVATION & ENSURING SUSTAINABILITY - Chair: Carl Piva, VP Strategic Programs, TM Forum
    TACKLING SECURITY & PRIVACY ISSUES - Chair: Carl Piva, VP Strategic Programs, TM Forum
    BUILDING THE SMART CITY ECOSYSTEM & PARTNERSHIPS - Chair: Carl Piva, VP Strategic Programs, TM Forum
    SMART MOBILITY - Chair: Aaron Boasman, Senior Director, Research & Content, TM Forum
    CREATING ENGAGED & SHARING COMMUNITIES - Chair: Aaron Boasman, Senior Director, Research & Content, TM Forum

    Smart City Workshop

    Gallieni Room 2

    TM Forum Theater

    Agora 3

    DigiCOP Life Workshop

    Rhodes Meeting Room 6

    Omnichannel Workshop

    Security & Privacy Workshop

    Muses Conference Room 3
    MITIGATING SECURITY & PRIVACY RISKS IN A INTERCONNECTED WORLD - Chair: Sanjeev Shukla, Managing Director, Accenture UK

    Smart Finance Workshop

    Mediterranee Conference Room 4
    ENABLING SMART FINANCE THOUGH THE OPEN DIGITAL ECOSYSTEM
    CULTURAL AND TECHNOLOGY CHANGES
    DISRUPTIVE TECHNOLOGIES AND REGULATIONS

    Smart Health Workshop

    Mediterranean Conference Room 4
    PUTTING SMART HEALTH INTO CONTEXT
    THE ECOSYSTEM INTEROPERABILITY AND CHALLENGES TO ADOPTION
    THE ECOSYSTEM AND INTEROPERABILITY AND CHALLENGES TO ADOPTION

    Smart Manufacturing Workshop

    Gallieni Room 2
    IMPLEMENTING SMART, CONNECTED MANUFACTURING SYSTEMS
    THE ECOSYSTEM AND CHALLENGES TO ADOPTION
    INDUSTRY 4.0 INITIATIVES- DRIVING THE FACTORY OF THE FUTURE FORWARD

    Agile Operations Live!

    Muses Conference Room 3
    • ADOPTING AN OVERALL AGILE BUSINESS APPROACH - Chair: Barry Graham, Director of Product Management, TM Forum
    • 11:30 am
      Sponsor’s Welcome and Brief Intro
    • 11:35 am
      KEYNOTE: Redefining Telco – The operator of the future
      Erik Hoving,
      Group CTO, KPN
      Bouke Hoving,
      EVP Simplification and Innovation, KPN
      • What does the operator of the future look like?
      • How is KPN reshaping itself to become a fully-fledged operator of the future?
      • Rethinking the spaghetti and implementing digital BSS
      • TM Forum Frameworx – a must-have to move beyond digital BSS to become full digital player
    • 11:55 am
      KEYNOTE: Transformation – Ensuring future relevance and revenue
      Craig Farrell,
      VP and Chief Technology Officer, Global Telecom Industry, IBM
      • If voice, text and data were all free how would your business change?
      • Would you increase ARPU or the number of subscribers if you HAD to choose?
      • Would you sell of a profitable service or technology in order to reduce operational complexity?
      • What would you do differently if there was a 6-month money back guarantee if customers were not completely satisfied with a product/solution?
    • 12:15 pm
      KEYNOTE: Change is the only constant – How to work with it, not against it
      Yuval Dvir,
      Head of Product Strategy and Operations of Ads, Global Operations, Google
      • Adopting an agile mentality – balancing targets and deadlines with flexibility and uncertainty
      • Last mile big data – how to draw useable insight from the deluge of information at our fingertips
      • Less is more – the challenge of reducing noise and prioritizing
      • Change leadership and management – the only constant is change itself
    • FROM LEGACY THOUGH HYBRID TO THE FUTURE - Chair: Barry Graham, Director of Product Management, TM Forum
    • 12:35 pm
      CASE STUDY: Identity driven digital transformation and making the most of legacy assets
      Carlo Alloni,
      Group Chief Technology and Information Officer, Cable & Wireless
      Gemini Waghmare,
      Founder and CEO, UXP Systems
      • The goal: enabling an identity-driven digital experience by creating a digital identity for every user (FlowID)
      • Milestones for success: frictionless on-boarding, efficient customer journeys, support for new business models, service monetization flexibility
      • Enabling the digital processes through new technology, while leveraging legacy systems
      • Where we stand: Initial review of identity-driven digital services enablement
    • 1:00 pm
      Networking Lunch & Exhibition Visit
    • THE OPERATIONS CENTER OF THE FUTURE - Chair: Neil McEvoy, Founder & CEO, Cloud Best Practices Network
    • 2:15 pm
      INDUSTRY INSIGHT: Transforming the Product Delivery Model: JAD ( Joint Agile Delivery)
      Tony Chang,
      Chief Expert of R&D Engineering, Huawei
      Professor Ju Dehua,
      CTO & VP of R&D, Applications Solutions and Technology Inc. (ASTI)
      • Vendor-operator collaboration - from request > develop > deliver > operate
      • Strengthening inter-organizational collaboration through agility and optimizing software delivery
      • Reducing time to market, increasing product reliability and fulfilling customer demands
      • Real life illustration of this seamless delivery model and achieving business agility

       

    • 2:35 pm
      CASE STUDY: Delivering consistent results across multinational operations
      Nicolas Howard,
      CIO, Telefonica Global Solutions
      Yossi Zohar,
      Director, Communications Industry Product Marketing, Salesforce
      • Implementing a global agile platform and integrating it across multi-national OSS/BSS
      • Gaining full visibility of business performance across all markets
      • Transforming and standardizing sales, ordering and customer service processes
      • Improving business agility, service effectiveness and gaining a holistic view of the customer
    • 3:00 pm
      Afternoon Refreshments & Exhibition Visit
    • 3:00 pm
      PANEL: Digital transformation – reshaping the Operations Center of the Future
      Barry Graham,
      Director of Product Management, TM Forum
      ,
      Laurent Leboucher,
      Vice President APIs and Digital Ecosystem, Orange
      Dong Sun,
      Chief Architect of Digital Transformation, Huawei
      Yuval Dvir,
      Head of Product Strategy and Operations of Ads, Global Operations, Google
      • Examining the drivers for digital transformation and agility
      • Re-thinking teams, leadership and cultural requirements
      • Business and operations – working hand in hand to achieve sustainable growth
      • Considering the advantages and challenges of converging IT DevOps and NetOps?
      • Skill sets, current gaps and automation – where does the value lie?
      • Optimizing operations to facilitating partner integration, achieve cost savings and open new revenue streams
    • THE FUTURE IS BRIGHT, THE FUTURE IS AGILE! - Chair: Neil McEvoy, Founder & CEO, Cloud Best Practices Network
    • 4:15 pm
      CASE STUDY: Product portfolio management in the lightning speed-paced digital age
      Catherine Michel,
      Chief Strategy Officer & VP Products, Sigma Systems
      Jens Oppler,
      Transformation Lead, Vodafone Germany
      Geert Goethals,
      CIO, Proximus
      • How must portfolio management change to fit into an agile environment?
      • Constantly delivering on changing market demands
      • Rapidly restructuring offers and products and remaining flexible
      • Using real-time customer feedback for continuous development and improvement
    • 4:40 pm
      CASE STUDY: Operations and management transformation for new services
      Kurt Johnson,
      Senior Director of National Systems, Applications & Analytics, US Cellular
      Anish Kelkar,
      Principal Consultant, Bell Labs Consulting
      , Nokia
      • Operations and management transformation for new services
      • Breaking down silos and managing Services and not just Networks
      • Transformation to VoLTE Service management – the impact on People, Processes, Platforms and Performance
      • Opportunities and Challenges posed by the Service focused Operating Model
      • Using data analytics to optimize investments
    • 5:05 pm
      Case Study: From legacy Telco to full Digital Service Provider – embracing agility and innovation
      Makoto Eguchi,
      Manager, Customer Service Department Innovation Group, NTT Communications
      • Spotlight on NTT Communications CS Innovation Group - Who are we? What do we do?
      • What do we mean by "Agile Operations"? Designing and implementing agility at NTT Com.
      • Our case study: Challenges and solutions on the road to becoming digital and agile
      • A look at the NTT Com Agile Operations Roadmap - what do we have planned for the future

    Analytics Live!

    Hermes Auditorium
    • BEST IN SHOW: SETTING YOUR ORGANIZATION UP FOR SUCCESS USING ANALYTICS
      Chair: Rebecca Sendel, Senior Director, Customer Centric Programs, Program & Product Management, TM Forum
    • 9:00 am
      Welcome
      Gabriele Di Piazza,
      SVP Market & Product Strategy, Guavus
    • 9:05 am
      KEYNOTE: Riding the wave of big data: Building blocks for overcoming short term challenges to achieve long-term goals
      Rob Rich,
      Managing Director, Insights Research, TM Forum
      • Reviewing advancements in big data analytics for critical business applications including market analysis, personalized customer service journeys, network and service intelligence, and real-time fraud detection
      • Demonstrating big data ROI and securing commitment from management by showing improved financial and operational outcomes and decision management processes
      • Obtaining actionable intelligence that will result in increased business value in both traditional service markets and in new markets as enablers of the digital ecosystem
    • 9:25 am
      KEYNOTE: Business and IT: Collaboration for big data analytics success
      Ramkumar Ravichandran,
      Director, Analytics, Visa
      • Developing a business-driven strategy with management support to extract maximum business value from relevant internally and externally generated data
      • Integrating big data technology with existing business intelligence infrastructure to provide actionable intelligence
      • Reducing complexity, improving data management and implementing more rational, data-driven decision-making processes
      • Investing in quality people and processes to improve the overall skills of data interpretation
    • 9:50 am
      KEYNOTE: Attaining data democratization: Effectively sharing and opening data across the digital ecosystem
      Adrian O’Leary,
      Senior Vice President of Test & End-to-End Quality, Comcast
      • Decentralizing decision-making to increase responsiveness and empower users by putting meaningful data at their fingertips
      • Sufficiently scale analytics capabilities to handle the increasing volume of data-related questions coming from internal users
      • Developing a multi-tiered approach so users can drill into various areas to obtain incremental insights based on their needs and analytical skills
      • Providing self-service and ample training of analytic tools to prevent flawed interpretations and bad decisions based on the data

      Adrian O'Leary, SVP End-to-End Quality, Comcast

    • 10:15 am
      KEYNOTE: Machine learning: The new face of analytics
      Jane Zavalishina,
      CEO, Yandex Data Factory
      • Identifying the opportunities and potential areas where your data can lead to impactful business improvements
      • Incorporating a variety of data sources for action-oriented, analytic-driven solutions
      • Creating flexibility and reaching measurable business results by incorporating machine learning-driven systems
    • 10:35 am
      Catalyst Catwalk

      Bespoke tour of related catalyst demos

    • 10:45 am
      Morning Refreshments & Exhibition Visit
    • FROM DATA TO INSIGHT: FINDING THE VALUE WITH THE RIGHT TOOLS, METHODOLOGIES AND BEST PRACTICES
      Chair: Rebecca Sendel, Senior Director, Customer Centric Programs, Program & Product Management, TM Forum
    • 11:15 am
      CASE STUDY: Creating value with big data
      Dr. V. Richard Benjamins,
      Group Director BI & Big Data - Internal Exploitation, Telefónica
      • Enabling real-time response to service and network anomalies such as outages, performance dips, constrained capacity and network threats
      • Supporting the effective management of customers’ devices and performance of over-the-top applications
      • Exploiting network data insights for real-time customer support, managing personalized offers, retention and churn, fraud, security and promotional campaigns
    • 11:45 am
      Data monetization: The next great gold rush?
      Daniel Heer,
      CEO & Founder, Zeotap
      • Identifying the opportunities and potential areas where your data can provide insights
      • Maintaining consumer trust by allowing customers to opt-in to have their data shared in return for receiving something of value in return
      • Enhancing the data-sharing partnerships through analytics, segmentation, targeting, and other services
      • Establishing sustainable and mutually beneficial partnerships to develop a data ecosystem infrastructure with the right analytical engines and tools
    • 12:15 pm
      CASE STUDY: Show me the money: The monetization of big data
      • Understanding how to use insight from Big Data to ensure competitive differentiation in your marketplace
      • Identifying the value of the data you collect and learning how to prioritize it accordingly
      • Establishing how to present customer insight collected and transform it into an easy to use marketable format
      • Combining transactional and behavioral data for more cohesive insight
    • 12:45 pm
      Networking lunch & Exhibition Visit
    • FROM INSIGHT TO ACTION: ENABLING SMARTER DECISION MAKING THROUGH ANALYTICS - Chair: Rob Rich, Managing Director, Insights Research, TM Forum
    • 2:00 pm
      PRESENTATIONS & PANEL: Transforming data into action for maximum ROI
      Gael Decoudu,
      Director, Global Analytics Decision Science, Vistaprint
      Patryk Debicki,
      Head of Data Performance and Analytics, Telefonica UK
      Christine T. Dee, PhD,
      Global Solution Lead, IBM
      Norashikin Binti Abdul Hamid,
      Head of Strategy for Productivity Tools, T&M Research & Development, Telekom Malaysia
      Prashant Kumar,
      Chief Technical Officer, Cardinality
      Dinesh Pandurangan,
      CTO, Apptium

      15 minute presentations from each panelist, followed by a chaired audience-involved panel discussion

      • Establishing an analytics ecosystems that fosters cross-functional collaboration for actionable outcomes that can include optimizing network or service performance, personalization, predicative analytics, and fraud detection
      • Implementing the next generation of mobile workforce management systems, sophisticated data gathering and analytical capabilitiesto improve field service performance
      • Leveraging information technology and advanced analytics for a competitive advantage and improved decision making
      • Improving business outcomes and impacting your bottom line by automating actions based on insights from analytics
      • Building confidence for decision-makers, reducing time to market for new offers and improving response time to resolution for customers’ problems

       

    • 3:30 pm
      Afternoon Refreshments & Exhibition Visit
    • CONQUERING THE TOUGH PROBLEMS: SECURITY, PRIVACY & DATA QUALITY - Chair: Chris Stock, Director, Security & Privacy Programs, Program & Product Management, TM Forum
    • 4:15 pm
      CASE STUDY: Bad data is worse than no data: Ensuring data integrity to lower risk and increase value
      Kevin Rhatigan,
      VP, Strategic Process Engineering & Delivery, Comcast
      • Developing a well-defined data governance strategy to improve the quality of the data
      • Improving data integrity by addressing noncompliant legacy systems, free-format external data, fragmented transaction systems and inconsistent metadata
      • Enhancing, monitoring and measuring of the quality of the data by establishing appropriate oversight key players, people, processes, systems and tools for quality improvement
    • 4:35 pm
      CASE STUDY: Protecting your Data: Developing a comprehensive data governance strategy
      George Glass,
      Chief Systems Architect, BT
      • Developing the right data governance from the onset and determining how to manage conflict of interest in a clear and specific manner
      • Identifying where sensitive data resides and setting policies to systematically and consistently classifying data to put controls in place to ensure that all categories of data are handled appropriately
      • Defining a process for onboarding new data sources to make sure they meet quality of standards and available criteria
    • 4:55 pm
      CASE STUDY: Securing data against internal and external threats
      Eric Meyer,
      CEO, Apvera
      • Addressing vulnerabilities and how can various partners in the ecosystem must work together to secure data and maintain trust
      • Minimize the human dimension threat of security to develop the right governance from the onset and determining how to manage conflict of interest with partners in a clear and specific manner
      • Defining a process to formalize methodologies for setting access policies, compliance controls and segregation of duties
    • 5:15 pm
      CASE STUDY: Privacy & analytics: Building trust through transparency
      Simon Wright,
      Strategic Governance Manager - Data Protection and Privacy, Sky
      • Creating a Big Data competence team to promote transparency and ensure the exchange of knowledge and information among relevant units to support the positioning within the company
      • Developing a ‘dashboard’ that allows customers to create standardized privacy profiles to control how their data is used
      • Proving simplified explanations of privacy setting choices to the customers to make informed decisions
      • Defining what you will and won’t do with customer data to ensure that the model is transparent and adds value
      • Incorporating ever increasing and changing regulation into your overall data analytics strategic program

    Customer Centricity Live!

    Rhodes Conference Room 1

    Agile & Virtualized Takeaways

    Muses Conference Room 3
    • 9:00 am
      Review the week from an Agile and Virtualized perspective

      Key learning points, takeaways and do differently from sessions workshops and catalysts

    • 10:45 am
      Morning Refreshments & Exhibition Visit
    • 11:15 am
      The takeaways combined – Agile & Virtualized – Customer Centricity – Open & Partner Effectively

      Head to Muses Conference Room 2. Break down the silos in this unique session that combines all parts of the organization together in one room in this joint session of all three takeaway groups.

    Customer Centric Takeaways

    Rhodes Conference Room 1
    • 9:00 am
      Takeaways – Customer Centric

      This is your opportunity to shape the future - join us for a workshop style session where you will:

      • Review the week
      • Discuss and debate key issues
      • Develop actionable takeaways to take back to the office and start impacting your business
    • 10:45 am
      Morning Refreshments & Exhibition Visit
    • 11:15 am
      The takeaways combined – Agile & Virtualized – Customer Centricity – Open & Partner Effectively

      Head to Muses Conference Room 2. Break down the silos in this unique session that combines all parts of the organization together in one room in this joint session of all three takeaway groups.

    Open & Partner Effectively Takeaways

    Muses Conference Room 2
    • 9:00 am
      Review the week from an IoE perspective
      • Sessions, Catalysts, Workshops, Games and “aha” moments in a “takeaway format” ie. What can you take away from these and how can you implement them in your own work?
      • Identify  the Roadmap of Challenges  around managing IoE success in both “vertical" industry ecosystems and "horizontal platform" ecosystems
    • 10:45 am
      Morning Refreshments & Exhibition Visit
    • 11:15 am
      The takeaways combined – Agile & Virtualized – Customer Centricity – Open & Partner Effectively

      Head to Muses Conference Room 2. Break down the silos in this unique session that combines all parts of the organization together in one room in this joint session of all three takeaway groups.

    Internet of Everything Live!

    Muses Conference Room 2
    • BUSINESS MODELS FOR CONNECTED ECOSYSTEMS - Chair: Craig Bachmann, Senior Director, Open Digital Program, Program & Product Management, TM Forum
    • 11:30 am
      KEYNOTE: Driving IoE excellence across the European Unions
      Thibaut Kleiner,
      Head of Unit - Network Technologies, European Commission - DG Connect
      • Why is the European Commission committed to driving IoE excellence?
      • What projects are currently underway and what successes have already been achieved?
      • The actions under the Digital Single Market whereby European companies can compete globally
    • 11:50 am
      PANEL: Status check – are we there yet?
      Humera Malik,
      CEO & Founder, Dat-uh
      Co-Founder, Quexor Group
      David Pleasance,
      Senior Partner, Deloitte
      Sanjeev Shukla,
      Managing Director, Accenture UK
      Johan Williamson,
      Principal Consultant, Cap Gemini
      • What does the IoE landscape currently look like?
      • Connecting everything – what is holding us back?
      • Understanding the impact of connected ecosystems on your business
      • Enabling and driving business value from IoE
      • What can we expect in terms of evolution over the next 12-18 months?
    • 12:20 pm
      KEYNOTE: Are enterprises equipped to surf the latest wave of IoT?
      Thomas Andrae,
      Director, New Ventures, 3M
      • What changes do enterprises need to make to adapt to the IoT world?
      • How can legacy organisations innovate and keep pace with agile native startups?
      • How do small and large enterprise strategies compare?
      • How can vertical silos be broken down?
      • Embracing digital and connected technology to grasp new business
    • 12:40 pm
      INDUSTRY INSIGHT: IoT 3.0 – Connecting the consumer in useful ways
      Fahim Kawsar,
      Director, Internet of Things Research, Bell Labs
      , Nokia
      • IoT 1.0 – connectivity and monitoring; IoT 2.0 learning and moving forward; IoT 3.0 contextual automation
      • The impact and benefits of IoT on industry are clear, but still a little fuzzy on the consumer side – why?
      • What does the future of true connected living look like?
      • What role will telcos play in the fully connected, smart world?
    • 1:00 pm
      Networking Lunch & Exhibition Visit
    • 2:15 pm
      PANEL: Adapting to and benefiting from evolving ecosystems
      Erik Meijer,
      Group Innovation, Deutsche Telekom
      Andrew Thomson,
      SVP, Infonova R6 Solutions, Bearing Point
      Dario Di Bella,
      Director Communications & Media, Salesforce
      • Examining successful strategies to grasp IoE business opportunities
      • How to enable ecosystem-to-ecosystem service delivery?
      • Game changer – facing new customers and competitors
      • What role will service providers realistically play in the IoE value fabric?
      • How to swiftly establish and manage partnerships with multiple players
    • INTEROPERABILITY AND THE TECHNOLOGY BEHIND CONNECTED ECOSYSTEMS - Chair: Christine Anderson, Director, Deloitte
    • 2:45 pm
      CASE STUDY: Designing and creating data-hubs for the IoE era
      Dr Mohammad Zoualfaghari,
      Head of Technical Design and Delivery, IoT data hub, BT
      • Compiling and standardizing diverse IoE data and enabling developers to rapidly create applications and analytics
      • Tackling data privacy and terms of use across data sources/types and applications
      • Monetising and handling data across the ecosystem (end users, data providers, application developers, application providers, local authorities, …)
      • Example design and implementation from Milton Keynes Smart City- MK:Smart
    • 3:05 pm
      PANEL: Openness and guaranteeing interoperability
      Ralph Mueller,
      MD Europe, Eclipse Foundation
      Stephen Mellor,
      CTO, Industrial Internet Consortium
      Mike Richmond,
      Executive Director, Open Connectivity Foundation
      Paul Coebergh van den Braak,
      Senior Director Standardization, Philips Intellectual Property and Standards
      Board Member, AllSeen Alliance
      • The role of standards and APIs and how to deal with device diversity
      • How important are open source solutions to enabling the IoE?
      • Where do we stand in terms of IoE standards?
      • A look at current standardization initiatives and barriers
      • Low Power Wide Area Networking (LPWAN) – is this the standard IoT has been waiting for?
    • 3:45 pm
      Afternoon Refreshments & Exhibition Visit
    • SECURITY AND PRIVACY IN IOE - Chair: Christine Anderson, Director, Deloitte
    • 4:15 pm
      INDUSTRY INSIGHT: Security and Privacy: Internet of Everything or Internet of Evil Things?
      Brian Witten,
      Senior Director of IoT Security, Symantec
      • What are the emerging privacy, safety and security concerns in the hyper-connected world?
      • What responsibilities do various partners in the value fabric hold?
      • Will security and privacy issues hinder the evolution of the IoE and how can we establish a sustainable trust model?
      • The operators’ role in ensuring IoE security and how to monetize this
      • When “smart” becomes “sly” – a look at the Internet of Sneaky Things
    • EXAMINING AND DRIVING THE IOE MARKET - Chair: Christine Anderson, Director, Deloitte
    • 4:35 pm
      PANEL: The impact of the Internet of Everything on, well, EVERYTHING
      Thomas Andrae,
      Director, New Ventures, 3M
      Emil Berthelsen,
      Principal Analyst, Machina Research
      Tania Aydenian,
      Datavenue Programme Director, Orange
      Anja Gottschalk-Wenk,
      Director, eGym
      • What role will your company play in the IoE ecosystem?
      • Where are we seeing IoE have the biggest impact?
      • Who are the winning stakeholders and how can you get a slice of the pie?
      • Staying ahead of the curve – investing in innovation
      • What’s in it for the enterprise? What’s in it for the service provider?